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- Tasks: Manage student conduct cases and support academic appeals in a dynamic university environment.
- Company: Join King’s University, dedicated to enhancing student experiences and education.
- Benefits: Competitive salary, indefinite contract, and opportunities for professional growth.
- Other info: Fast-paced role with the chance to influence university processes and policies.
- Why this job: Make a real difference in students' lives while developing your skills in case management.
- Qualifications: Experience in case management or student services, with strong interpersonal skills.
The predicted salary is between 42000 - 60000 £ per year.
About us
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the role
The Student Conduct & Appeals Manager is responsible for the management of a case load of referrals made to the Student Conduct and Appeals ranging from academic appeals, complaints and misconduct to fitness to practise and support for study processes. They are primarily responsible for investigating and bringing to resolution cases that have been referred to Student Conduct & Appeals as well as clerking the various committees and panels which are involved in the processes dealt with by the team.
This is an exciting opportunity for candidates looking to work in a team that deals with a range of issues from academic to non-academic matters and who wish to utilise their skills and expertise in managing complex cases. This is an opportunity to grow your skills in dealing with complex university processes.
This is a full time post, and you will be offered an indefinite contract.
About you
Essential criteria
- Relevant work experience: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in support and case management, dispute resolution or student services
- Excellent interpersonal skills, with the ability to translate complex information into easily understood language for the given audience, in both written and oral mediums
- Ability to manage the workload of yourself and your team in a fast-changing environment, meeting challenging deadlines while ensuring service standards
- Ability to establish and proactively build professional working relationships with external and internal stakeholders
- Ability to analyse and interpret data or detailed information to support decision making, and the resolution of complex problems for which an immediate solution may not be clear
- Sound knowledge of safeguarding, assessing risk and duty of care. An understanding of when to escalate cases, and respond with diplomacy and sensitivity
- Sound knowledge of regulatory issues in relation to student misconduct, appeals and complaints within higher education, providing advice or training in relation to such matters
- Sound knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation (by both yourself and your team)
Desirable criteria
- Training or experience in any of the following areas: mediation and dispute resolution; welfare or mental health; diversity and inclusion and; legal or quasi-legal matters.
- Able to identify operational areas for development, propose and implement solutions, in co-ordination with others
Further information
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Interviews are provisionally due to be held in the week of 8th December.
Up to £52,514 per annum, including London Weighting Allowance
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Student Conduct and Appeals Manager employer: King’s College London
Contact Detail:
King’s College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conduct and Appeals Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at King’s, especially those in student services or related fields. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to case management and dispute resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your interpersonal skills during the interview! Use clear, relatable language when discussing complex topics, just like you would in the role. It’ll demonstrate your ability to communicate effectively with students and staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at King’s.
We think you need these skills to ace Student Conduct and Appeals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Student Conduct and Appeals Manager. Highlight relevant experiences that showcase your skills in case management, dispute resolution, and student services. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to detail how you meet the essential criteria listed in the job description. Be specific and give examples from your past experiences that demonstrate your ability to handle complex cases and build professional relationships.
Show Off Your Interpersonal Skills: Since this role requires excellent interpersonal skills, make sure to highlight instances where you've successfully communicated complex information clearly. Whether it's through written or oral communication, we want to know how you connect with others and resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter, which we love to see!
How to prepare for a job interview at King’s College London
✨Know Your Stuff
Make sure you understand the ins and outs of student conduct and appeals processes. Brush up on relevant legislation and case management principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your interpersonal skills, ability to manage complex cases, and how you've built relationships with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate how you'd handle specific situations related to student misconduct or appeals. Think through potential challenges and how you would approach them with diplomacy and sensitivity.
✨Tailor Your Supporting Statement
Your CV and supporting statement should clearly reflect how you meet the essential and desirable criteria. Use specific examples to illustrate your experience in dispute resolution, safeguarding, and compliance with data protection legislation.