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- Tasks: Coordinate student experience initiatives and respond to feedback to enhance student life.
- Company: Join King's Business School, a leader in innovative education and sustainability.
- Benefits: Indefinite contract, hybrid work, and opportunities for professional growth.
- Why this job: Make a real difference in students' lives and shape the future of education.
- Qualifications: Degree level education or relevant experience in Higher Education.
- Other info: Inclusive culture that values diversity and community connection.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About us
At King\’s Business School, our vision aligns with King\’s College London\’s ambitious goal of changing the world for the better. Our dedicated Student Experience team is committed to creating social and economic value for both business and society. We offer a wide selection of undergraduate and postgraduate programmes (see https://www.kcl.ac.uk/business), with sustainability at the heart of what we do. Join us in our mission to shape the future of education and empower students globally through innovative learning and community experiences.
About the role
The Senior Student Experience Officer will be responsible for coordinating and supporting on student experience and student voice initiatives, responding to student feedback and data accordingly to ensure shared priority goals across all key stakeholders.
Successful candidates will have knowledge of the issues affecting students in Higher Education and a desire to improve the student experience. They will have excellent interpersonal skills, experience of delivering projects and an approach to celebrating student success through leading communications and prize giving events.
This is a full time post, and you will be offered an indefinite contract. This is a hybrid role. The post-holder will need to work at our Strand campus a minimum of 2 days per week. This may vary and increase subject to event delivery requirements. Some event delivery will require in-person, evening work.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Excellent time management and organisational skills.
- Able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently.
- Experience of delivering events on differing scale and prominence.
- Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector.
- Ability to communicate, and present effectively, in an assured manner, with a range of stakeholders, including academic staff.
- Good level of numeracy and analytical skills including experience of evaluating budgets, activities, surveys and using data to improve communications.
- Ability to work on own initiative and as part of a team, being self-motivated and approachable.
Desirable criteria
- Strong understanding of the student lifecycle and experience of supporting the student journey
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King\’s.
As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our \’How we Recruit\’ pages.
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Senior Student Experience Officer employer: Kings College London
Contact Detail:
Kings College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Experience Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at King's Business School on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching common questions for student experience roles. We should also think about our own experiences and how they relate to the job description. This way, we can show off our skills and passion for improving student life!
✨Tip Number 3
Showcase our event management skills! If we've organised any events, big or small, let’s be ready to discuss them. Highlighting our ability to juggle multiple tasks will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our CV and cover letter to match the specific criteria mentioned in the job description.
We think you need these skills to ace Senior Student Experience Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Student Experience Officer role. Highlight relevant experience and skills that match the job description, especially those related to student engagement and event management.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly outline how you meet the essential criteria and sprinkle in some examples of your past successes in similar roles. We want to see your passion for improving the student experience!
Showcase Your Interpersonal Skills: Since this role involves working with various stakeholders, make sure to demonstrate your excellent communication and interpersonal skills. Share specific instances where you've successfully collaborated or led initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Kings College London
✨Know Your Student Experience
Make sure you understand the current issues affecting students in Higher Education. Research recent trends and challenges, and be ready to discuss how you can contribute to improving the student experience at King's Business School.
✨Showcase Your Event Management Skills
Prepare examples of events you've successfully delivered in the past. Highlight your organisational skills and how you managed multiple tasks simultaneously. Be specific about your role and the impact of these events on the student community.
✨Communicate with Confidence
Practice presenting your ideas clearly and confidently. You’ll need to communicate effectively with various stakeholders, so consider rehearsing common interview questions and scenarios that may arise during discussions about student feedback and initiatives.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data to inform decisions or improve communications in previous roles. Bring examples of how you've evaluated budgets or surveys, and be prepared to explain how this analytical approach can benefit the student experience.