Senior Service Delivery Manager

King’s IT Department provides core IT infrastructure and application services in support of teaching and learning, research and administration across the College.

A wide range of applications and services are delivered and supported by central and campus-based teams working in collaboration with other College colleagues.

Within IT Solutions, this portfolio delivers application project delivery expertise for a variety of systems related to the physical environment , such as LMS’s and digital twins.

About the role

The Senior Delivery Manager (SPM) takes responsibility for the delivery of value through systems-based change in a large complex environment, leading a diverse multi-skilled team.

The SPM will have expertise in either - or both - Agile and Waterfall delivery methods.

In addition to experience and expertise in delivery frameworks, the post holder will be required to build positive working relationships across a wide stakeholder community including external partner organisations, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently.

• Define, document, and successfully deliver IT projects in line with the King’s project delivery standards.
• Plan, identify, and secure resources to support a successful outcome of work packages of the project
• Monitor resource utilisation and expenditure against budget
• Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications
• Manage IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues.

This can include tender development, evaluation, shortlisting, supplier selection and contract negotiation

• Provide mentoring advice and guidance to less experienced colleagues as required
• Matrix manage staff, contractors and vendors where necessary
• Ensure that project, quality, change control and risk management processes are maintained
• Contribute to the creation of benefits realisation plans as part of each project
• For Agile specialists
• Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value.
• Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed.
• Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement
• Assist decision makers with the review, prioritisation and optimisation of the portfolio
• Build high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets
• For both
• Experience of managing the activities of self and/or others.
• Change delivery skills that may have been gained/be identifiable through previous experience.
• A direct managerial track record.
• Authoritative knowledge of the work practices, processes and procedures relevant to the role and specialist work practices and/or professional guidelines relevant to the work area.
• Detailed knowledge and understanding of systems/services in own area and their varied applications.
• Managerial skills such as coaching, motivation, managing performance.
• Financial training relevant to the management and control of budgets, or experience of managing budgets.

This is a full time (35 hours per week) position, and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

• Education to degree standard and/or equivalent qualifications / experience
• Recognised Project Management Certification or Agile Delivery certification e, g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master
• Experienced at providing expertise managing delivering value with a diverse team
• Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results
• Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders
• Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences
• Significant experience of working with third parties to deliver IT Solutions
• Additional desirable domain experience as listed in the role advertisement, likely to be immediately relevant to the role
• #J-18808-Ljbffr