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- Tasks: Support online post-graduate programmes and enhance student experiences.
- Company: Join King’s, a world-class educational institution committed to inclusivity.
- Benefits: Part-time role with flexible hours and potential for sponsorship.
- Why this job: Make a difference in education while developing your skills in a dynamic environment.
- Qualifications: Experience in higher education administration and excellent communication skills.
- Other info: Opportunity for professional growth and to contribute to a diverse community.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us
King\’s Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world‑leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).
The Faculty is organised into three Clusters, each of which has dedicated professional services teams.
This role will be based in the Arts Cluster and will support the Music Department.
Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.
About the role
We are looking for a Senior Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.
The role offers an exciting opportunity to anyone who is interested in providing high‑quality comprehensive support for undergraduate, postgraduate and distance learning programmes. The Music department has well‑established undergraduate and postgraduate programmes. You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service.
The role supports processes within our main workstreams of Assessment and Award, Programme Planning and Delivery and Student Communications and Knowledge. You will ensure accurate and timely record management across multiple systems across the whole academic cycle.
This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.
This is a full‑time role, and you will be offered an indefinite contract.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
- Excellent organisational/time‑management skills and a customer‑oriented approach.
- Ability to work with a broad range of stakeholders in a professional and assured manner.
- Comfortable with adapting to change, driving own professional development.
- Previous experience of working in HE.
- Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
- Methodical, detail‑oriented and flexible in approach to work, maintaining a high level of accuracy
Desirable criteria
- Experience supporting online/distance learning courses
- Experience in the use of databases, student records systems (such as SITS) and website content management systems
- Prior experience of working in a customer‑facing environment
- Experience of using virtual learning environments
Further information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King\’s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
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Senior Programme Officer employer: Kings College London
Contact Detail:
Kings College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at King’s through LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching common questions for operations roles. We should practice our responses, focusing on our experience with student tracking tools and online education interfaces to show we’re the perfect fit.
✨Tip Number 3
Show off our organisational skills! During the interview, we can share specific examples of how we’ve managed competing priorities and tight deadlines in previous roles. This will highlight our ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Senior Programme Officer
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in education and administration, especially any roles that involved student tracking tools or online education interfaces. Tailor it to reflect the skills mentioned in the job description.
Write a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to detail how you meet the essential criteria. Be specific and provide examples from your past experiences that demonstrate your skills in communication, organisation, and attention to detail.
Showcase Your Interpersonal Skills: Since this role requires excellent interpersonal skills, don’t forget to mention any experiences where you've successfully navigated customer-facing situations. Share how you handled complaints or service setbacks professionally, as this will show us you can thrive in our diverse environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Kings College London
✨Know Your Stuff
Make sure you’re familiar with the specifics of the role, especially around online education and student tracking tools. Brush up on your knowledge of SITS and any analytical reporting you've done in the past. This will show that you’re not just interested but also well-prepared.
✨Showcase Your Communication Skills
Since excellent written and oral communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've drafted documents or handled correspondence in previous roles. This will help demonstrate your ability to communicate effectively with diverse audiences.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage competing priorities and tight deadlines. Share specific examples from your past experiences where your time management made a difference. This will highlight your ability to stay organised and efficient in a busy environment.
✨Emphasise Cultural Sensitivity
Given the importance of cultural sensitivity in this role, think about times when you’ve worked with diverse groups. Be prepared to share how you’ve navigated challenges and contributed positively to an inclusive environment. This will show that you align with the values of the organisation.
