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- Tasks: Support desktop technology needs and deliver excellent user experiences for staff and students.
- Company: Join King's College London, a top university known for exceptional education and impactful research.
- Benefits: Enjoy 30 days annual leave, season ticket loans, bike schemes, and on-site gyms.
- Why this job: Be part of a diverse team making a difference in the community while developing your skills.
- Qualifications: A+ and Microsoft/Apple certified with strong problem-solving and communication skills required.
- Other info: This is a full-time role with an indefinite contract, perfect for proactive individuals.
The predicted salary is between 36000 - 60000 £ per year.
King's College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33,000 students from over 190 countries around the world.
King's IT End User Services is seeking a Senior Desktop Engineer to join one of our busy Desktop teams. EUS Desktop Services support a wide range of users and their IT requirements, from basic troubleshooting and support to provisioning new kit. We ensure the King's community can rely on good quality, knowledgeable, and proactive help and assistance.
We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms, and 30 days annual leave, along with several closure days leave.
About the role: We are looking for a self-motivated, proactive individual with excellent customer service and technical skills who will deliver a first-class user experience for staff and students. Working within a ticket-based service management framework and appropriate SLAs, the role holder will support all the desktop technology needs of King's College London end users. As a Senior Desktop Engineer, you will be the technical and customer escalation point for junior team members, help to identify service improvements, and be able to work independently or under the supervision of the Desktop Supervisor. You are expected to train and delegate tasks to junior members of the team. Additionally, you will troubleshoot and/or escalate any issues that could be detrimental to the desktop services we offer. This is a full-time (35 hours per week) position, and you will be offered an indefinite contract.
About you: To be successful in this role, we are looking for candidates to have the following skills and experience:
- Essential criteria:
- A+ and Microsoft/Apple certified and/or appropriately experienced.
- Excellent diagnostic and problem-solving skills.
- Able to install, configure, upgrade, and test desktop computers (both Windows and Mac), peripherals, and basic office applications.
- Ability to work under pressure, prioritise own workload, and meet challenging deadlines.
- Proactive to anticipate, solve problems, and take corrective action where necessary.
- Excellent communication, liaison, coordination, and documentation skills.
- Customer-focused approach to service delivery and development.
- Ability to train, coach, and encourage junior members of the team.
- An understanding of the research/teaching needs of higher education.
- ITIL Foundation certification.
- Membership of an appropriate professional body e.g., BCS.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
We ask all candidates to submit a copy of their CV and a supporting statement detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.
Senior Desktop Engineer employer: King's College London
Contact Detail:
King's College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used at King's College London. Research their IT infrastructure and any recent projects or initiatives they have undertaken, as this will help you demonstrate your knowledge and enthusiasm during the interview.
✨Tip Number 2
Prepare to discuss your experience in troubleshooting and supporting both Windows and Mac systems. Be ready to provide examples of complex issues you've resolved, as well as how you prioritise tasks under pressure, which is crucial for this role.
✨Tip Number 3
Highlight your customer service skills by preparing anecdotes that showcase your ability to communicate effectively with users. Think about times when you went above and beyond to ensure a positive user experience, as this aligns with the role's focus on delivering first-class support.
✨Tip Number 4
If you have experience training or mentoring junior team members, be sure to emphasise this in your discussions. Share specific examples of how you've helped others develop their skills, as this is an important aspect of the Senior Desktop Engineer position.
We think you need these skills to ace Senior Desktop Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Senior Desktop Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly address how you meet the essential criteria listed in the job advert. Use specific examples from your past experiences to demonstrate your skills and achievements.
Highlight Relevant Certifications: Make sure to mention any relevant certifications such as A+ or Microsoft/Apple certifications prominently in your CV. This will help showcase your technical qualifications for the role.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, include examples of how you've successfully supported users in previous positions. Highlight your proactive approach to problem-solving and your ability to work under pressure.
How to prepare for a job interview at King's College London
✨Showcase Your Technical Skills
As a Senior Desktop Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with both Windows and Mac systems, as well as any relevant certifications like A+ or Microsoft/Apple. Highlight specific examples of how you've installed, configured, or troubleshot desktop computers in previous roles.
✨Emphasise Customer Service
This role requires a strong customer-focused approach. During the interview, share instances where you've provided exceptional support to users. Discuss how you handle difficult situations and ensure a positive user experience, as this will be crucial for the role at King's College London.
✨Demonstrate Leadership Qualities
Since you'll be training and delegating tasks to junior team members, it's important to showcase your leadership skills. Talk about your experience in mentoring others, how you encourage teamwork, and any strategies you use to foster a collaborative environment.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your diagnostic and problem-solving skills. Prepare by thinking through common issues you might encounter in desktop support and how you would resolve them. This will show your proactive approach and ability to work under pressure.
