Senior Business Ops Leader: Strategy, Change & Performance

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria

• Substantial experience of leading business operations in a complex organisation, including responsibility for areas such as HR processes, finance, health and safety, compliance, estate or space, business support services, and workforce or resource planning.
• Experience of leading and implementing strategic projects, service improvements or organisational change, taking work from concept through to delivery and evaluation.
• Excellent written and verbal communication skills, with the ability to present information clearly, build credibility, and handle sensitive matters with tact, diplomacy and confidentiality.
• Excellent organisational skills, with the ability to manage competing priorities, solve complex problems proactively and maintain a high-quality service in a fast-paced environment.
• Experience of building effective relationships and working collaboratively with a wide range of stakeholders, with the ability to influence and advise senior leaders.
• Experience of managing and developing staff, including setting objectives, supporting performance, fostering a collaborative team culture and promoting professional standards.
• Ability to use data, reporting and insight to inform planning, monitor performance, evaluate initiatives and support evidence-based decision making.
• Experience of working effectively in a complex or matrix environment, including supporting senior leaders.

Desirable Criteria

• Experience of working in higher education or another similarly complex public sector or professional services environment.
• A recognised project, programme or change management qualification, for example PRINCE2, MSP or Prosci.
• Experience of using digital tools, systems or reporting platforms to improve services, streamline processes or support management information.

Equality, Diversity and Inclusion

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative are strengths of the university. The Equality Act protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation. We are committed to free speech and academic freedom, and we ask our community to be mindful of the Dignity at King’s guidance when engaging in robust exchange of ideas.