Senior Admissions Officer

About us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2030 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. King’s Admissions Office welcomes applications from students from all over the world and our purpose is to provide an efficient service that manages the application process from start to finish. The service we provide makes a significant impact on thousands of applicants' lives every year and because of this our aim is to make that service as fair, inclusive and accessible as possible. We are central to developing a global and diverse student community and are proud to be a pivotal part of a student’s journey at King’s, often being the first point of interaction for applicants.

About the role

As a Senior Admissions Officer, the post-holder will manage a team of Admissions Officers to deliver a professional and proactive admissions service for the university. This will include setting clear objectives and overseeing the team’s workload to ensure a high-quality applicant experience, and both accurate and efficient decision-making. As a team leader, the post-holder will be a point of contact for queries from Admissions Officers and colleagues across the university and will be required to research and advise on non-standard qualifications and fee statuses. They will conduct training and impart knowledge with other members of the team, working collaboratively towards a shared goal. The post-holder will be responsible for assisting the university in reaching its admissions targets by monitoring progress of decisions and analysing trends in data. They will work collaboratively with colleagues in Admissions and across the university to ensure a consistent and fair admissions process. This is an exciting opportunity for candidates looking to develop their line management skills in a fast-paced and collaborative environment, and who wish to utilise their skills and expertise in customer/administrative service. This is an opportunity to grow your skills in stakeholder management and decision making. We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role. This is a full-time role and you will be offered an indefinite contract. We currently operate a hybrid working pattern and request team members come to the office for a minimum of 1 day per week.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

• Essential criteria
• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer service, or administration roles. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Ability to work under pressure to complete a range of competing priorities; requesting and utilising support as required.
• Excellent written and oral communication skills, with the ability to negotiate effectively with colleagues at all levels.
• Excellent time management and organisational skills, working to tight deadlines and with minimal supervision.
• Ability to resolve complex queries and provide guidance.
• Successful stakeholder management, working with a broad range of stakeholders in a professional manner.
• Ability to demonstrate understanding and awareness of skills required in effective line management.
• Strong IT skills with the ability to adapt quickly to new software.

• Desirable criteria
• Good numeracy skills and ability to analyse numerical data.
• Working effectively in a team and collaborating with colleagues, with experience in leading others and motivating a team.
• Familiarity with university admissions systems such as UCAS, SITS, e:Vision or experience of an online portal including CRM software.
• Knowledge and understanding of higher education, and current issues and challenges in higher education admissions.

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.