At a Glance
- Tasks: Support and engage students in their online learning journey, ensuring their success.
- Company: Join a forward-thinking educational institution dedicated to student success.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to work with diverse student populations.
- Why this job: Make a real difference in students' lives by enhancing their online learning experience.
- Qualifications: Experience in student support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About you
To be successful in this role, we are looking for candidates with the following essential and desirable criteria.
Essential criteria
- Experience providing student support, engagement, pastoral or advisory services in a Higher or Further Education setting.
- Experience supporting students in an online or digital learning environment, including through virtual meetings, email and learning platforms.
- Strong interpersonal and communication skills, with the ability to convey complex information clearly to diverse student groups.
- Strong organisational and time‑management skills, with the ability to manage a caseload and prioritise effectively.
- Confident user of digital systems and tools (e. g., Microsoft Office, Teams, VLEs such as KEATS) with a willingness to learn new systems quickly.
- Ability to handle sensitive and confidential information appropriately, recognising when to escalate wellbeing or safeguarding concerns.
- Experience maintaining accurate records or case notes, with strong attention to detail.
- Demonstrable commitment to delivering an excellent and inclusive student experience.
Desirable criteria
- Experience working with international students or learners from diverse cultural and educational backgrounds.
- Experience supporting online community‑building, such as managing Teams channels, forums, or virtual peer‑engagement activities.
- Experience analysing engagement or progression data to inform interventions or student support strategies.
- Knowledge of academic skills development and experience supporting students in developing study skills, confidence, or transition readiness.
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Online Student Success & Engagement Specialist employer: King’s College London
King's College London is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. Employees benefit from professional growth opportunities, competitive remuneration, and the chance to contribute to impactful research projects in the heart of Greater London, making it a rewarding environment for those passionate about advancing knowledge and innovation.
We think you need these skills to ace Online Student Success & Engagement Specialist
Student Support Experience
Online Learning Environment Experience
Interpersonal Skills
Communication Skills
Organisational Skills
Time-Management Skills
Digital Systems Proficiency
