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- Tasks: Support online learners with personalised guidance and build a vibrant community.
- Company: Join King’s College London, a leader in innovative online education.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in students' lives and help them succeed from start to finish.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with a focus on inclusivity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About us: Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and student success.
The student success function was established last summer and is responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.
About the role: As a Student Success Advisor at King’s College London, your mission is to champion an exceptional front-line service for online distance learners. You know what it takes to study online, at distance, and the skills and support students need to thrive.
Driven by a passion for providing an extraordinary experience, Advisors are committed to differentiated support that exceeds all expectations. From arrival to proud graduation, the Advisor will personalise support by building strong relationships with their caseload of students. This includes being a one-to-one, first point of contact for students who might be struggling or in need of extra support, which in turn enables them to stay on track and succeed. The role also includes arranging fun, engaging events which build a sense of belonging and community.
The team liaises closely with other departments and faculties to fully support students and ensure their connection with King’s College is wholly positive and one that lasts a lifetime. The Student Success Advisor role is responsible to a Student Success Team Leader. All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm. This are two permanent, full-time positions (35 hours per week). Previous applicants need not apply.
About you: To be successful in this role, we are looking for candidates to have the following skills and experience:
- Essential Criteria
- A customer service qualification and/or relevant skills and experience acquired during relevant work experience
- Strong working knowledge of MS tools such as Outlook, Excel, Word
- Knowledge of the likely needs of online distance learners (studying at master’s level)
- An ability to respond to questions and enquiries where the answer may not be immediately clear, including complaints and compliments
- Excellent communication and relationship-building skills
- Drive and organisation skills, with the ability to handle both proactive and reactive workloads
- High attention-to-detail, including accurate maintenance of CRM and record keeping
- An ability to work both autonomously and collaboratively as a team
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Interviews are due to be held on w/c 23 February.
Student Success Advisor - Strand, London, WC2R 2LS employer: KINGS COLLEGE LONDON
Contact Detail:
KINGS COLLEGE LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Advisor - Strand, London, WC2R 2LS
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Advisors on LinkedIn. Ask them about their experiences and any tips they might have for you. Building connections can give you insider info and make you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role, especially your customer service experience. We want to see how you can help online learners thrive!
✨Tip Number 3
Show your passion for student success! During interviews, share specific examples of how you've supported others in the past. This will demonstrate your commitment to helping students succeed at King’s.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Student Success Advisor - Strand, London, WC2R 2LS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Success Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to detail how you meet the essential criteria. Be specific and give examples of your experience with online learners and your communication skills.
Show Your Passion for Student Success: We’re looking for candidates who are genuinely passionate about helping students succeed. In your application, share why you care about online education and how you can contribute to creating a supportive community for our learners.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at KINGS COLLEGE LONDON
✨Know Your Audience
Before the interview, take some time to research King’s College London and their vision for online education. Understanding their goals and how the Student Success Advisor role fits into that vision will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support to online learners, be prepared to share specific examples from your past experiences where you've gone above and beyond for customers or students. Highlight your ability to build relationships and respond effectively to various needs.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and maintain attention to detail, especially when it comes to record-keeping and CRM management.
✨Engage with the Community Aspect
Since part of the role involves arranging events to foster a sense of community, come prepared with ideas on how you would engage students and create a welcoming environment. This shows that you understand the importance of connection in an online learning space and are proactive about enhancing student experience.
