At a Glance
- Tasks: Lead diverse teams to deliver impactful IT projects and drive systems-based change.
- Company: King's IT Department, supporting education and research with innovative technology solutions.
- Benefits: Full-time role with an indefinite contract, competitive salary, and professional development opportunities.
- Other info: Collaborative culture with opportunities for mentoring and career growth.
- Why this job: Make a real difference in a dynamic environment while enhancing your project management skills.
- Qualifications: Degree-level education and recognised project management or Agile delivery certification required.
The predicted salary is between 60000 - 80000 £ per year.
King’s IT Department provides core IT infrastructure and application services in support of teaching and learning, research and administration across the College.
A wide range of applications and services are delivered and supported by central and campus-based teams working in collaboration with other College colleagues.
Within IT Solutions, this portfolio delivers application project delivery expertise for a variety of systems related to the physical environment , such as LMS’s and digital twins.
About the role
The Senior Delivery Manager (SPM) takes responsibility for the delivery of value through systems-based change in a large complex environment, leading a diverse multi-skilled team.
The SPM will have expertise in either - or both - Agile and Waterfall delivery methods.
In addition to experience and expertise in delivery frameworks, the post holder will be required to build positive working relationships across a wide stakeholder community including external partner organisations, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently.
- Define, document, and successfully deliver IT projects in line with the King’s project delivery standards.
- Plan, identify, and secure resources to support a successful outcome of work packages of the project
- Monitor resource utilisation and expenditure against budget
- Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications
- Manage IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues.
This can include tender development, evaluation, shortlisting, supplier selection and contract negotiation
- Provide mentoring advice and guidance to less experienced colleagues as required
- Matrix manage staff, contractors and vendors where necessary
- Ensure that project, quality, change control and risk management processes are maintained
- Contribute to the creation of benefits realisation plans as part of each project
- For Agile specialists
- Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value.
- Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed.
- Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement
- Assist decision makers with the review, prioritisation and optimisation of the portfolio
- Build high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets
- For both
- Experience of managing the activities of self and/or others.
- Change delivery skills that may have been gained/be identifiable through previous experience.
- A direct managerial track record.
- Authoritative knowledge of the work practices, processes and procedures relevant to the role and specialist work practices and/or professional guidelines relevant to the work area.
- Detailed knowledge and understanding of systems/services in own area and their varied applications.
- Managerial skills such as coaching, motivation, managing performance.
- Financial training relevant to the management and control of budgets, or experience of managing budgets.
This is a full time (35 hours per week) position, and you will be offered an indefinite contract.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
- Education to degree standard and/or equivalent qualifications / experience
- Recognised Project Management Certification or Agile Delivery certification e, g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master
- Experienced at providing expertise managing delivering value with a diverse team
- Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results
- Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders
- Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences
- Significant experience of working with third parties to deliver IT Solutions
- Additional desirable domain experience as listed in the role advertisement, likely to be immediately relevant to the role
- #J-18808-Ljbffr
Senior Service Delivery Manager in London employer: King’s College London
King's College London is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. Employees benefit from professional growth opportunities, competitive remuneration, and the chance to contribute to impactful research projects in the heart of Greater London, making it a rewarding environment for those passionate about advancing knowledge and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what King’s College London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges King’s College London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at King’s College London!
✨Direct Apply to King’s College London
Let's not forget to apply directly through the King’s College London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at King’s College London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at King’s College London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at King’s College London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
