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- Tasks: Manage student records and improve administrative processes in a dynamic university environment.
- Company: King's College London, a leading civic university with a commitment to inclusivity.
- Benefits: Flexible work patterns, professional development, and a supportive community.
- Why this job: Make a real impact on students' educational journeys while developing your skills.
- Qualifications: Experience in administration, excellent IT skills, and a collaborative mindset.
- Other info: Join a diverse team dedicated to continuous improvement and student success.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About us
The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Student Administration Services undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation, Police Registration, and Orientation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.
We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.
About the role
We are recruiting a proactive Senior Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional, and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills.
This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.
This is a full-time post (35 hours per week), and you will be offered a fixed term contract for 12 months, until 02/03/2027. We also welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.
Key Responsibilities
- Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties, and other departments as necessary to resolve data issues through record interrogation and fact-finding.
- Work closely with professional services and academic staff, offering guidance on the university's processes, procedures and the regulations, and training colleagues in their use as needed.
- Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
- Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information.
- Act as a consistently professional and solution-focussed ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency.
- Develop an expert knowledge of SITS and other systems required to perform the role.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience.
Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in higher education, or a compliance role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
- Excellent attention to detail and an eye for accuracy.
- Excellent IT Skills, including with the Microsoft Office Suite.
- Excellent administrative skills, including the ability to organise and plan effectively.
- Good oral and written communication skills, with the ability to provide detailed advice and guidance on specialist, defined processes and procedures to internal and external contacts.
- Ability to work collaboratively.
- Anticipating problems and applying proactive and innovative approaches to resolve issues.
- Flexible and comfortable with adapting to change.
- Knowledge of the student management system SITS Client.
- Knowledge of policies and procedures and their application in a Higher Education context.
Desirable criteria
- A general understanding of GDPR and the importance of the protection of personal data.
- Experience of working in Higher Education.
At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
Senior Records Officer in London employer: King's College London
Contact Detail:
King's College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Records Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the higher education sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the university's values and recent initiatives. This shows you're genuinely interested and helps you tailor your answers to align with their mission, especially around student administration and support.
✨Tip Number 3
Practice your communication skills! Since this role requires good oral and written communication, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the King’s community and contributing to their vision.
We think you need these skills to ace Senior Records Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Records Officer role. Highlight relevant experience and skills that match the job description, especially in student administration and IT skills.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Clearly explain how you meet the essential criteria and provide examples from your past experiences that demonstrate your skills and abilities.
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. A well-organised application reflects your ability to manage records accurately.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early if we get a lot of applications, so get your CV and supporting statement in as soon as you can through our website!
How to prepare for a job interview at King's College London
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role and its responsibilities. Familiarise yourself with the student record system SITS and any relevant policies, especially around GDPR. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Senior Records Officer, you'll need to communicate effectively with students and staff. Prepare examples of how you've successfully guided others through processes or resolved issues in the past. This will demonstrate your ability to provide clear advice and support.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring along examples of how you've managed records or administrative tasks in previous roles. Discuss your attention to detail and how it has helped you maintain accuracy in your work.
✨Embrace Flexibility and Problem-Solving
The role requires adaptability and innovative thinking. Be ready to discuss times when you've had to adjust to changes or tackle unexpected challenges. This will show that you're not just a follower of procedures but someone who can think on their feet and improve processes.
