At a Glance
- Tasks: Lead out-of-hours wellbeing support for students, managing a team and responding to crises.
- Company: King's Residences, dedicated to student wellbeing and support.
- Benefits: Indefinite contract, flexible shifts, and opportunities for professional growth.
- Other info: Join a collaborative environment focused on improving service standards.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in student support or related fields, strong communication, and emotional resilience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role leads the delivery of out‐of‐hours wellbeing provision within King's Residences, providing line management and professional supervision to a team of out‐of‐hours advisors while overseeing the operational delivery of pastoral support during evenings, weekends, and other non‐standard hours. The postholder responds directly to incidents, crises, and wellbeing concerns affecting students in residence, offering immediate pastoral support, guidance and signposting within a non‐clinical remit, while supporting advisors to manage complex or high‐risk situations. The role holds oversight of ongoing student wellbeing concerns, including reviewing cases, ensuring appropriate follow‐up, documentation and coordination with relevant university services. Acting as the primary escalation point during out‐of‐hours periods, the postholder exercises professional judgement to manage risk and ensure timely referral to senior colleagues or specialist services where required.
This is a full time role and you will be offered an indefinite contract for 50 hours, 4 days on, 4 days off, totalling 42 hours, plus an 8‐hour banked shift (as required), with approximately 30 banked shifts per year.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
- Essential criteria
- Significant experience supervising and supporting staff in roles related to student support, social work, youth work, mental health or comparable wellbeing services.
- Demonstrable experience in a welfare, advisory or student support role, involving complex cases.
- Clear ability to guide, support and facilitate learning and case discussions in a peer‐to‐peer setting.
- A high level of emotional resilience and the ability to work calmly under pressure, containing anxiety in self and others whilst prioritising activity to meet service demands and deadlines.
- Excellent communication skills, the ability to actively listen, critically analyse complex or challenging situations and undertake thorough risk assessments to support effective and safe decision‐making.
- A strong dedication to improving service standards, a proactive approach to quality assurance and a highly collaborative working style.
- Demonstrable knowledge of the requirements around Safeguarding and GDPR responsibilities.
- Full clean driving licence.
- Desirable criteria
- Current accreditation/registration with a relevant and appropriate professional body.
- Experience of working in a HE institution.
Equal Opportunities Statement
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation, and to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. We are committed to free speech and academic freedom, providing spaces for a wide range of ideas, including controversial ones, in a lawful, respectful manner. Our Dignity at King's guidance helps ensure a respectful community.
Residences Senior Wellbeing Support Advisor in London employer: King’s College London
At King's Residences, we pride ourselves on being an exceptional employer that prioritises the wellbeing of both our staff and students. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to inclusivity and respect ensures a positive environment for all. With flexible working hours and a focus on work-life balance, this role offers a meaningful chance to make a real difference in the lives of students in a vibrant university setting.
StudySmarter Expert Advice🤫
We think this is how you could land Residences Senior Wellbeing Support Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the student support and wellbeing sectors. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you’ve had to manage crises or support students in challenging situations. Practise articulating your thought process and decision-making skills, as these will be key in demonstrating your suitability for the role.
✨Tip Number 3
Showcase your emotional resilience! During interviews, share examples of how you’ve handled high-pressure situations calmly. Highlight your ability to prioritise tasks and maintain a supportive environment, which is crucial for the wellbeing advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter, which can really make you stand out!
We think you need these skills to ace Residences Senior Wellbeing Support Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in student support and wellbeing. We want to see how your skills match the role, so don’t hold back on showcasing your past achievements!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to listen and analyse complex situations. Share examples of how you've effectively communicated in challenging scenarios.
Highlight Emotional Resilience:We’re looking for someone who can stay calm under pressure. In your application, include instances where you’ve managed stress or supported others during tough times. This will show us you have the emotional resilience we need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at King’s College London
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with the responsibilities of a Senior Wellbeing Support Advisor, especially around crisis management and pastoral support. Brush up on your knowledge of safeguarding and GDPR requirements, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in student support or similar roles. Think of specific examples where you’ve successfully managed complex cases or provided guidance in high-pressure situations. This will demonstrate your capability and emotional resilience, which are key for this position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a great way to show your communication skills and ability to critically analyse situations, which are crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making and risk assessment skills. Prepare by thinking through potential situations you might face in the role and how you would handle them. This will help you demonstrate your professional judgement and collaborative approach.
