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- Tasks: Support students and staff with queries, ensuring smooth delivery of programmes.
- Company: King’s College London, a top-rated institution in research and education.
- Benefits: Hybrid working, training opportunities, and a supportive team environment.
- Why this job: Join a friendly team and make a real difference in student experiences.
- Qualifications: Passion for customer service and attention to detail.
- Other info: Indefinite contract with excellent career development prospects.
The predicted salary is between 28800 - 48000 £ per year.
The Department of Mathematics at King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.
Each department is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates, to provide high-quality administrative support and to contribute to a positive student and staff experience.
Our Programme Officers support students and academic staff as the first point of contact for queries, whether face-to-face, via phone, or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a keen eye for accuracy and detail.
Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support – please see our Staff Benefits pages.
The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.
This is a full-time post (35 hours per week), and you will be offered on an indefinite contract.
Programme Officer - INTERNAL ONLY - Strand, London, WC2R 2LS employer: King's College London
Contact Detail:
King's College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Officer - INTERNAL ONLY - Strand, London, WC2R 2LS
✨Tip Number 1
Network like a pro! Reach out to current or former Programme Officers at King’s College London on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the department's recent projects and achievements. Show us that you’re genuinely interested in supporting their strategic aims and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Since the role involves being the first point of contact, think of scenarios where you can demonstrate your ability to handle queries effectively and with a smile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Programme Officer - INTERNAL ONLY - Strand, London, WC2R 2LS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Programme Officer role. We want to see your passion for delivering high-quality customer service and supporting students and staff.
Showcase Your Attention to Detail: Since accuracy is key in this role, be sure to proofread your application thoroughly. We appreciate candidates who can demonstrate their keen eye for detail, so make every word count!
Be Personable: Remember, you’ll be the first point of contact for queries! Use a friendly tone in your application to show us that you’re approachable and ready to support both students and academic staff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and gives you a chance to explore more about our team and values!
How to prepare for a job interview at King's College London
✨Know Your Stuff
Make sure you understand the role of a Programme Officer inside out. Familiarise yourself with the key responsibilities, especially around supporting students and academic staff. Brush up on the regulations and processes relevant to the position so you can speak confidently about how you would handle various scenarios.
✨Show Your Customer Service Skills
Since this role is all about delivering high-quality customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve resolved queries or supported others, whether face-to-face or through electronic communication.
✨Emphasise Teamwork
The Programme Officer role involves working closely with both academic colleagues and professional services teams. Prepare to share examples of how you’ve successfully collaborated with others in previous roles. Highlight your ability to contribute to a positive team environment and support your colleagues.
✨Be Ready for Hybrid Work Questions
With the role being hybrid, be prepared to discuss how you manage your time and productivity when working remotely. Think about how you would maintain communication and support your team while working from home, and be ready to share strategies that have worked for you in the past.
