Business Operations Officer (Departments) in City of Westminster

Senior Business Operations Officers (Departments) are the primary operational contacts for one of King's Business School's seven academic departments. Working closely with the Head of Department, academic colleagues and professional services teams, they play a key role in supporting the effective day-to-day running of the department and contributing to a positive staff experience. The role supports a broad range of operational activities including recruitment and onboarding, workload planning, finance and procurement, seminars and events, space and resource management and departmental operational support. Working collaboratively with colleagues across King's Business School and the wider university, Senior Business Operations Officers help colleagues navigate university processes, resolve operational issues and ensure department activities are delivered effectively. This is an excellent opportunity for a highly organised and proactive professional who enjoys building effective working relationships, solving problems and identifying opportunities for improvement. We are looking for someone who combines strong attention to detail with sound judgement, takes pride in delivering an excellent service, and is motivated by helping academic departments operate effectively. There are excellent opportunities for professional and skills development and future career progression within King's College London. This is a full-time post (35 hours per week), with a minimum of two days per week working on campus, and you will be offered an indefinite contract. Interviews will take place in person in London., At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found.

Essential criteria

• Educated to HNC, A-Level, NVQ Level 3, HND or equivalent, or able to demonstrate substantial vocational experience in business operations gained through progressive, job-related responsibilities
• Excellent working knowledge of Microsoft Office applications and confidence in learning new technologies and systems
• Excellent communication skills, with the ability to convey complex information in a variety of formats and to liaise professionally and sensitively with stakeholders at all levels
• Excellent numerical and data management skills, including the ability to record, extract, analyse, interpret and present data to support effective, evidence-based decision-making
• Experience of managing budgets and other operational resources
• Excellent organisational and time-management skills, with the ability to prioritise effectively and manage competing demands
• Ability to work accurately and with resilience when under pressure, meeting deadlines while maintaining strong attention to detail and focus on quality
• A proactive, solutions-focused approach, with the ability to work independently using sound professional judgement, contribute effectively as part of a team and support a culture of continuous improvement

Desirable criteria

• Experience in business operations administration in a higher education context
• Experience of coordinating events, seminars, visits, or other stakeholder-facing activities
• Experience of workload allocation

King's Business School is one of the UK's leading business schools, located in the heart of London. We are committed to delivering world-class education and research that shapes business practice and policy.

The Faculty incorporates as well as several vibrant with broad ranging programmes of activity across research, education, impact and engagement, thought leadership and knowledge transfer.

Grade and Salary : £39,076 - £43,909 per annum inclusive of London Weighting Allowance Job ID : 158105