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- Tasks: Support students and staff with queries, ensuring smooth delivery of programs.
- Company: Join the Department of Mathematics at King’s College London, a leader in education and research.
- Benefits: Enjoy hybrid work options and a vibrant campus life in Central London.
- Why this job: Kickstart your career in Higher Education with a supportive team and a focus on continuous improvement.
- Qualifications: No specific experience required; just bring your passion for customer service and attention to detail.
- Other info: This is a full-time role with a fixed term contract until March 2026.
The predicted salary is between 30000 - 42000 £ per year.
About us
The Department of Mathematics at King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities. This is an ideal opportunity to commence or further your career in Higher Education administration.
The Department of Mathematics is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.
About the role
We are looking to recruit a Programme Officer to join our team. Our Programme Officers support students and academic staff as the first point of contact for queries, whether face-to-face, via phone, or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.
The role reports to the Senior Programme Officer and will work closely with the rest of the department team, as well as with colleagues from the wider Faculty and the University contributing to our high-level service provision and our ethos of continual improvement to delivery.
The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.
This is a full-time post (35 hours per week), and you will be offered a fixed term contract until 31 March 2026.
Contact details: Mariachiara Moretti.
Closing date: 11 March 2025.
To apply, please visit our website via the button below.
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Programme Officer employer: KINGS COLLEGE LONDON-1
Contact Detail:
KINGS COLLEGE LONDON-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Officer
✨Tip Number 1
Familiarize yourself with the specific programs and services offered by the Department of Mathematics at King’s College London. Understanding their portfolio will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or administrative roles, especially in an educational setting. Be prepared to discuss how you handled student queries and supported academic staff, as this will be crucial for the Programme Officer position.
✨Tip Number 3
Showcase your attention to detail and organizational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, as this is essential for ensuring smooth student lifecycle activities.
✨Tip Number 4
Network with current or former employees of the Department of Mathematics or similar roles within higher education. This can provide you with valuable insights into the department's culture and expectations, which can be beneficial during the application process.
We think you need these skills to ace Programme Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Programme Officer position. Understand the key responsibilities and required skills, such as customer service and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles or customer service. Provide specific examples of how you've supported students or staff in similar environments to demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your passion for higher education administration. Mention why you are interested in working at King’s College London and how your values align with their commitment to high-quality service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Programme Officer role.
How to prepare for a job interview at KINGS COLLEGE LONDON-1
✨Understand the Role
Make sure you have a clear understanding of the Programme Officer role and its responsibilities. Familiarize yourself with the student lifecycle activities and how they contribute to the overall student experience.
✨Showcase Customer Service Skills
Since the role involves being the first point of contact for students and staff, be prepared to discuss your customer service experience. Share specific examples of how you've effectively handled queries or resolved issues in the past.
✨Demonstrate Attention to Detail
Highlight your ability to maintain accuracy and attention to detail in your work. You might want to prepare examples where your keen eye for detail made a significant difference in a project or task.
✨Familiarize Yourself with Regulations
While you will receive support to develop knowledge of regulations and processes, showing that you have taken the initiative to learn about relevant policies in higher education can set you apart from other candidates.
