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- Tasks: Provide essential admin support in a busy hospital ward, managing patient information and communication.
- Company: Join the renowned King's College Hospital NHS Foundation Trust in London.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic NHS setting.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare administration.
- Qualifications: GCSEs in English and Maths, plus strong communication and organisational skills.
The predicted salary is between 31554 - 33270 £ per year.
To provide high-quality administrative and clerical support to the nursing and medical staff in the ward. To be responsible for the management of patient information and patient movement and to ensure accurate data quality. To provide a full and professional front of house service for patients, relatives and staff, ensuring they are informed appropriately. To act as a member of the team and attend meetings, handovers and huddles.
Main duties of the job:
- Managing patient admissions, discharges, and transfers on that ward
- Updating patient records and tracking bed availability
- Acting as a point of contact for families and visitors
- Supporting nurses and doctors with paperwork and coordination
- Handling ward-level communication (phones, emails, internal systems)
- Covering the ward reception
Detailed job description and main responsibilities:
- To welcome and provide a full front of house service to patients and their relatives onto the ward, ensuring that security and infection control measures that are in place are adhered to.
- To ensure that all clinical referrals are forwarded to the relevant internal department and/or external agencies.
- To ensure that you are well presented and in uniform at all times and the reception desk and waiting areas are maintained in a presentable manner.
- To observe and maintain the confidentiality of patient records and staff information at all times.
- To ensure that the How Are We Doing (HRWD) patient survey forms are distributed and completed returns collected and made available to the Patient and Public Involvement Department to ensure that the monthly return rate of 50% is achieved.
- To request Hospital Transport as directed, ensuring all relevant information is added to the system.
- To maintain a crosscheck record of transport requests.
- To request porters to transfer patients to and from the ward as directed.
- To liaise with nursing staff and Ward Hostesses regarding snack box requests.
- To assist the nursing, medical and therapy staff with the discharge processes, liaising with Discharge Lounge staff where appropriate.
- To be responsible for the ordering of unit supplies as required, including unit stores, patient documentation forms, stationery and electronic/IT equipment via KFM.
- To carry out administrative duties such as scanning and photocopying as instructed by the Unit Manager.
- To open and distribute mail, forwarding letters to patients who have already been discharged or transferred to other wards.
- To act as the liaison with the Trust’s Facilities Department with regard to maintenance jobs and repairs.
- To assist with the training of new members of staff as appropriate.
- To provide other administrative support as required by the Team Leaders or Ward Managers.
Person specification:
Education and Qualifications:
- GCSE A-C in English & Maths, or equivalent
Knowledge and Experience:
- Advanced keyboard use
- Experience of dealing with customers
- Experience of stock control
Skills and Competencies:
- Be able to provide and receive routine factual information to inform work colleagues, patients/carers that may require tact and persuasion, where there may be barriers to understanding
- Be able to communicate effectively in both written and verbal formats with staff and patients.
- Able to solve problems easily without hesitation and deal with routine enquiries
- Have a systematic approach to work organisation to ensure timely and accurate completion of tasks
Ward Administrator employer: Kings College Hospital
Contact Detail:
Kings College Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator
✨Tip Number 1
Get to know the ward! Familiarise yourself with the layout and the staff. This will help you feel more confident when you walk in for your interview, and it shows that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Ward Administrator, you'll be the go-to person for patients and staff alike. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. First impressions matter, especially in a healthcare setting where you'll be interacting with patients and families.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ward Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ward Administrator role. Highlight your experience in managing patient information and any administrative skills that match the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in Acute Specialty Medicine and how your background makes you a great fit for the role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of communication with patients, families, and staff, make sure to highlight your verbal and written communication skills. We need someone who can convey information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Kings College Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Administrator. Familiarise yourself with tasks like managing patient admissions and discharges, as well as handling ward-level communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Ward Administrator, you'll be the first point of contact for patients and their families. During the interview, highlight your experience in dealing with customers and how you effectively communicate with both staff and patients. Use examples to demonstrate your ability to handle sensitive situations with tact and professionalism.
✨Demonstrate Organisational Skills
The role requires a systematic approach to work organisation. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share specific examples from previous roles where you successfully handled multiple responsibilities, ensuring timely and accurate completion of tasks.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. Dress professionally and ensure that you look tidy and well-groomed. This not only reflects your seriousness about the position but also aligns with the expectations of maintaining a professional front of house service.