At a Glance
- Tasks: Lead service management and ensure effective delivery of healthcare services.
- Company: Join a leading NHS Trust committed to sustainable healthcare.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity to contribute to sustainability goals and work in a dynamic environment.
- Why this job: Be part of a team that prioritises patient care and innovative solutions.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 37035 - 45265 £ per year.
The post holder will work in conjunction with the Service Management Team (General Manager & Deputy General Manager, Clinical Director) to deliver effective services across the Denmark Hill on behalf of the Care Group. The post holder will be responsible for the management of key trust targets for the above services which includes Referral to Treatment (RTT) and cancer targets.
The post holder will be expected to manage the cancer PTL and work collaboratively with the cancer MDT co-ordinator to provide monitoring and management support to all the cancer pathways for all services within the portfolio. Responsible for the management, monitoring and overseeing of clinic and theatre capacity & utilisation.
The post holder will co-ordinate complaints, the obtaining of responses from other teams, investigations and drafting of complaint responses to within the Trust's timeframes and any associated action plans. Maintain a complaints action log and quarterly reporting. Work collaboratively with the Trust's complaints team and other personnel associated with complaints.
Work effectively and collaboratively with senior nursing and medical teams, the Head of Nursing and Clinical Director, and clinicians to ensure efficient and effective communication, processes and problem solving day to day issues are managed. The post holder will be responsible for managing the administrative staff team as directed by the DGM.
Monitor relevant data reports e.g. PTL, RTT, Data Quality and ensure data is validated, appropriate action taken to resolve problems and highlight any performance issues along with mitigating actions. Ensure the service has effective and accurate systems and information sharing processes in line with Trust and local policies in relation to EPIC or other IT/manual systems.
Ensure effective processes and procedures are in place to monitor and track performance within the service against the trust contract. Manage the analysis of data so that the Clinical Lead and Service Management Team have access to timely and accurate information on all key performance indicators. This will also include agreeing indicators and developing mechanisms for their measurement.
To support as required the development, implementation and active use of the scorecards. This will include development of metrics where applicable.
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Service Manager employer: Kings College Hospital
King’s College Hospital NHS Foundation Trust is an exceptional employer, offering a dynamic work environment in one of the UK's largest teaching hospitals located in vibrant London. With a strong commitment to employee development, apprentices benefit from structured training and flexible working options that cater to diverse needs, fostering a culture of inclusivity and support. Join a dedicated team where your contributions directly impact patient care and where you can grow your career in a meaningful way.
