Senior Patient Pathway Coordinator -DWLO

Band 5

Main area: Dental

Grade: Band 5

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 213-Division-A-8008168-B

Employer: King's College Hospital NHS Foundation Trust

Employer type: NHS

Site: King's College Hospital NHS Foundation Trust

Town: London

Salary: £38,488 - £46,852 per annum, including high cost allowance

Salary period: Yearly

Closing: 25/06/2026 12:00

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions. They will manage the administrative, clerical, secretarial and patient co‑ordination needs of the directorate. Plus, ensure, through careful monitoring of workloads, that activity targets are met and that patient management is in line with the patient access policy. Other key tasks will include managing various projects/developments from inception to implementation.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work.

Main duties of the job:

• The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
• The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
• As the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.

Detailed job description and main responsibilities:

• Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints.
• Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
• The post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs of the specialty.

Team management:

• Supervise and support a team of administrative staff to provide an effective, efficient and high quality administrative service, with a focus on customer service.
• Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
• Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
• Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.

Person specification:

Knowledge and Experience:

• Experience of managing and supervising groups of staff.
• Excellent analytical and problem solving skills.
• Able to work on own initiative, managing own time and prioritising workload.
• Experience of using Epic IT system.

Education and Qualifications:

• Educated to a degree level with experience in Administration.
• Evidence of continuing professional development.
• A Level or NVQ level 4 in business administration or equivalent.
• Basic knowledge of Cancer and its management.