Regulatory Performance Officer

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Denmark Hill Town London Salary £58,133 – £65,261 per annum inc HCA's Salary period Yearly Closing 10/08/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London.

The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance.

In doing so, you can apply for flexible working from the beginning of your employment.

We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

Responsibility for supporting the development of the Trust’s performance management system for regulatory requirements set by internal and external agencies, including projects such as NHS Telephone Advice and Guidance, Specialised Services Quality Dashboards (SSQD), Commissioning for Quality and Innovation (CQUIN), and National Clinical Audit (NCA) and registry delivery.

The role manages the reporting, capture and collection of data related to national and local commissioning quality indicators in line with established requirements.

Works with corporate and multidisciplinary clinical teams to support processes aligned to the financial models outlined in Fit for the Future, including integration with the Trust’s High Value Care Programme.

Leads quality improvement initiatives linked to team projects and ad‑hoc requirements from services and teams such as Patient Safety, Clinical Coding and the Business Intelligence Unit (BIU).

Collaborates with BIU, service managers and clinicians to ensure timely, accurate reporting and management of quality outcomes, analysing data and developing solutions.

Liaises with counterparts at Guy’s and St Thomas’s (GSTT) and Lewisham and Greenwich (LGT) to share information and learning.

Supports the Programme and Regulatory Performance Manager to ensure the Trust remains compliant with external regulatory and commissioning requirements.

Main duties of the job

• Project Management
• Reporting and Analysis
• Governance / Quality Control
• Leadership, Communication and Representation
• Budget and staff management
• Working for our organisation

The Trust provides a full range of local and specialist services across its five sites.

The trust‑wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

By being person‑centred, digitally‑enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan.

In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.

Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

• Detailed job description and main responsibilities
• Support the establishment and delivery of new work programmes and projects as directed by the Programme and Regulatory Performance Team Manager.

This includes contributing to projects such as Specialised Services Quality Dashboards (SSQD), NHS Advice and Guidance, High Value Care initiatives, and work aligned to national clinical audit and regulatory standards.

• Provide high ‑ quality project management leadership across assigned workstreams, ensuring effective planning, organisation and delivery.

This includes developing and maintaining project plans, coordinating tasks and timelines, monitoring progress, managing risks and issues, and ensuring appropriate reporting mechanisms are in place.

• Maintain accurate, comprehensive and up ‑ to ‑ date project documentation, including project initiation documents, plans, Risks, Assumptions, Issues and Decisions (RAID) logs, highlight reports and action trackers.

Ensure documentation is produced to a consistent standard and aligned with Trust project and programme management approaches, utilising the full Microsoft Office suite and relevant digital tools.

• Coordinate, support and where required lead programme ‑ related meetings and events, including preparing forward agendas, organising papers and contributions, taking accurate minutes, and managing action logs to ensure timely follow ‑ up and accountability.
• Work collaboratively with clinical and operational teams to support the delivery of project objectives, ensuring clear communication, effective stakeholder engagement and smooth progression of tasks and deliverables across multiple workstreams.
• Monitor progress against project milestones and expected outcomes, escalating risks, delays or barriers in a timely way and contributing to the development of mitigation and recovery plans.
• Produce, interpret and present a range of high ‑ quality reports for internal Trust use and for submission to external bodies, drawing together data from multiple complex sources (e. g. patient outcomes, patient experience, activity, costings and workforce information).

Ensure outputs are accurate, timely and accessible to clinical, operational and managerial colleagues.

• Maintain effective programme and project reporting, coordinating regular updates, dashboards and exception reports.

Work closely with project leads and stakeholders to ensure that national, regional and Trust ‑ level reporting requirements are met, including the collation, validation and submission of statutory returns.

• Work with Divisional and corporate colleagues to identify evolving information requirements, translating these into practical reporting solutions.

Develop user ‑ friendly analytical products that support performance monitoring, service delivery, operational planning and regulatory compliance.

• Provide specialist analytical support and advice, helping managers and teams interpret data, identify performance issues or trends, and apply findings to decision ‑ making, quality improvement, and assurance processes.
• Undertake detailed analysis to highlight risks, gaps, and variation, escalating concerns appropriately and contributing to the development of improvement actions based on evidence and insight.
• Support and undertake external and internal negotiations with commissioners, clinicians and managers in relation to financial arrangements such as CQUINs, incentive schemes, contractual expectations and emerging financial models (e. g. those set out in NHS Fit for the Future).

Ensure that information, assumptions and impacts are clearly articulated to support informed discussions and agreements.

• Work collaboratively with finance, operational and clinical colleagues to ensure that project and programme activities are cost ‑ effective, aligned to agreed budgets, and deliver value for money.
• Monitor financial performance across assigned workstreams, identifying variances, pressures and risks, and escalating concerns promptly to support timely resolution and financial control.
• Responsible for implementing a performance management system for tracking and delivering projects, for example but not limited to, NHS Advice and Guidance also known as Consultant Connect, CQUINS, high value care.
• Responsible for the implementation of the governance for reporting on projects as required, internally and externally.
• Provide expert knowledge and advise Divisions on internal and external benchmarking information, targets, standards and information requirements to monitor and support improved performance.
• Horizon scan and establish new workstreams as required.
• Develop and maintain excellent collaborative working relationships, fostering working in an integrated way across the three acute providers, community, primary care and mental health as needed and with other stakeholders beyond KCH.
• The post holder will work with executive, corporate, operational, clinical and other leads for different project areas and will be responsible for driving forward distinct project workstreams, ensuring each element is delivered on time and within budget.

This will require engagement with a variety of stakeholders across the Trust and with external organisations.

• Where required, support the development of short-, medium- and long ‑term business plans.
• Present project information and issues, explaining complexities, to a wide range of internal and external stakeholders.
• Lead on and participate in relevant internal and external working groups / projects, services and initiatives to provide, information and analytical advice and expertise.
• Manage budgets allocated to specific projects, within specification set out by Programme and Regulatory Performance Team Manager.
• Manage interns and students on work placement with the team, as allocated by the Programme and RPT Manager, including selection, interview, setting objectives, supervision, personal development and appraisals.

Person specification

Education and Qualifications

• Educated to degree level or demonstrate equivalent senior level analytical and operational experience
• Evidence of continued professional development
• Knowledge and Experience
• Experience of, or demonstrable competence in, negotiation skills
• A good understanding of NHS financial systems
• Knowledge of project principles, techniques and tools
• Experience of managing and coordinating projects in complex and challenging environments
• Some experience of successfully operating in a politically sensitive environment
• Experience of setting up and implementing internal processes and procedures
• Demonstrated experience in healthcare environment
• Experience of or be able to demonstrate knowledge of Payment by Results and the commissioning and provision of healthcare services in an acute setting.
• Knowledge of financial processes and budget management (e. g., budget monitoring, invoicing, procurement, business planning)
• Understanding of Value Based care principles
• Staff management

Skills and Competencies

• Experience of analysing and interpreting complex data and presenting to other users
• Able to demonstrate an ability to communicate with people about difficult matters and/or difficult situations
• Proficient in Microsoft Office Word, Excel and Powerpoint, Outlook, Share Point
• An understanding of NHS information system processes
• Able to demonstrate a mature and confident manner, capable of commanding respect of senior commissioning and clinical personnel
• High level of numeracy including simple statistics
• Excellent written skills and presentation skills
• Other
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Tenacity: demonstrates high levels of self‑belief, drive, enthusiasm and stamina to achieve goals and see things through
• Ability to work effectively under pressure and to adapt to rapidly changing circumstances
• Self‑confident and motivated
• Maintains strict confidentiality in line with organisational policies and legal requirements

AI tools like chatbots and virtual assistants can support you as you complete your application.

For example, they can check for spelling or grammar errors, or help you to decide what to include.

They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully.

You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Name Dominika Skwarek Job title Programme and Regulatory Performance Manager Email address dominikaskwarek@nhs. net

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