At a Glance
- Tasks: Supervise clinic clerks and ensure smooth running of outpatient clinics.
- Company: Join a dedicated healthcare team focused on patient care.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead and innovate in healthcare.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Team Supervisor will be responsible for ensuring a high standard of administrative and clerical support is provided to the outpatient clinics held within the Willowfield Outpatients Department. The post holder will be responsible for supervising the clinic clerks/receptionists on a daily basis ensuring all clinics are prepared correctly and run efficiently and effectively. The post holder will work closely with the Assistant Service Delivery Manager to improve upon and develop all aspects of the service, including meeting and maintaining quality targets for the department. The post holder may be required to carry out other duties commensurate to the grade, prioritise own workload and use initiative to lead the clerical team, working as part of the team in providing support and cover during periods of annual leave and sickness.
Responsibilities:
- Ensure that patient pathways are actively managed and any appointments are made in line with the Trust's Access Policy.
- Supervise the clerical staff ensuring that workload is distributed evenly across all areas, liaising with the ASDM when staffing issues arise.
- Weekly prepare and sit a designated clinic if required; spot-check that AM/PM clinics are prepared in accordance with Prep SOP daily.
- Assist with clinic cancellations/moves.
- Produce a weekly clinic schedule for clinical room allocation.
- Oversee Willowfield outpatients mailbox and action requests, distributing them to relevant team members.
- Assist the ASDM with managing EPIC work queues and auctioning waiting list requests.
- Ensure the correct use of EPIC/eRS/Call Forward/PTS/Envoy Messenger/NHS SPINE/Microsoft Package and other departmental databases by admin and clinical staff, ensuring accurate data is entered and clinics are cashed up correctly.
- Deal with all enquiries/complaints from staff, patients and visitors.
- Work under pressure, maintaining a calm and reassuring attitude, and have a flexible approach to cope with changes.
- Work alongside the ASDM to ensure smooth running of outpatient clinics and ensure the completion of 2-WW and 18-week RTT outcomes.
- Identify patients who may not be eligible for treatment and liaise with the ASDM/Overseas Team.
Reception Supervisor employer: Kings College Hospital
As a Reception Supervisor at Willowfield Outpatients Department, you will be part of a dedicated team committed to delivering exceptional patient care in a supportive and collaborative environment. Our organisation prioritises employee growth through ongoing training and development opportunities, ensuring that you can advance your career while making a meaningful impact in the community. With a focus on maintaining high standards and quality targets, we foster a culture of teamwork and respect, making us an excellent employer for those seeking a rewarding role in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in outpatient departments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervisory roles. Think about how you’d handle specific scenarios, like managing clinic schedules or dealing with complaints. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed workloads or improved processes in previous roles. This will demonstrate your ability to supervise effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reception Supervisor role. Highlight any previous supervisory experience and your ability to manage workloads effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention specific examples of how you've improved processes or led a team in the past.
Showcase Your Communication Skills:As a Reception Supervisor, you'll be dealing with staff, patients, and visitors. Make sure your application demonstrates your strong communication skills and your ability to handle enquiries and complaints with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to keep track of all applicants efficiently!
How to prepare for a job interview at Kings College Hospital
✨Know Your Stuff
Make sure you understand the role of a Reception Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing patient pathways and supervising clerical staff. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. This will demonstrate your ability to lead effectively and maintain a calm atmosphere under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle real-life situations in the clinic. Practice responses to questions like how you would manage a sudden influx of patients or deal with a complaint. This shows your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the department. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
