People Systems Manager

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The Systems Manager is a key leadership role within the People Directorate's Data Quality and Systems team, responsible for the management, development and optimisation of ESR and other workforce systems that support people processes across the Trust. The role plays a critical part in ensuring workforce information is accurate, reliable and effectively used to support operational decision-making, workforce planning and establishment control. The post holder will lead on ESR management, data quality improvement, systems optimisation and workforce data governance, ensuring systems and processes are efficient, compliant and aligned to organisational priorities. They will work closely with colleagues across People Services, Finance, Digital Services and operational teams to deliver improvements that enhance service delivery and strengthen workforce information.

Main duties of the job include:

• Leading the management, development and optimisation of ESR and other People Directorate systems.
• Ensuring workforce and establishment data is accurate, reliable and supports effective decision-making across the Trust.
• Acting as the Trust's ESR subject matter expert, providing specialist advice, leading system improvements and ensuring workforce systems, interfaces and reporting processes are maintained effectively.
• Developing and improving processes, guidance and training to promote best practice and maximise system benefits.
• Supporting establishment control, workforce planning and digital transformation initiatives while ensuring services are delivered within agreed standards and timescales.

We are seeking an experienced leader with strong ESR and workforce systems knowledge, excellent analytical and problem-solving skills, and the ability to build effective relationships, improve processes and deliver high-quality customer-focused services.

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff. Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. We have also agreed four new organisational values – Caring, Collaborative, Inclusive, Innovative – and these underpin everything we do, and how our teams interact with the patients under our care.

Key Relationships include working with a wide range of internal and external stakeholders such as Executive Directors, the Chief Nurse and Heads of Nursing, Trust managers, ICT teams, senior People Directorate colleagues, Medical Directors and clinical teams, People Directorate Business Partners, Finance, Information Governance, and Training and Development.

Skills, Experience and Qualities Required:

• Significant experience in IT, workforce or business information, with strong knowledge of ESR, workforce datasets, system administration, work structures, payroll and HR administration.
• Excellent written and verbal communication skills, including the ability to explain complex system and workforce data issues clearly to a range of audiences.
• Strong presentation and training skills.
• Excellent organisational skills, strong customer focus, experience of managing technical support, and the ability to meet deadlines where priorities may change.
• Excellent leadership skills, with the ability to motivate, engage and develop individuals and teams while maintaining high standards of service delivery.