Paediatric Ward Administrator

Main area: Paediatric Intensive Care Unit

Contract: Permanent

Hours: 37.5 per week (9am-5pm)

Salary: £30,546 - £32,207 per annum inc HCA's

Location: Denmark Hill, London

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

Main duties of the job:

• To welcome and receive all patients and visitors attending.
• Taking appropriate details and ensuring details are correct within Epic.
• To give general advice about the services, where to refer and how to access services to both patients and health care professionals.
• Make appointments, and ensuring the appointment outcomes are captured within Epic.
• To make, cancel or rebook appointments for specialist nurses and consultants within the Epic system.
• To organise additional services for patients as required, such as interpreters and transport.
• Track patient movements and add activities to be completed during visit on to Epic.
• Use secure chat to communicate with clinicians and wider team during clinic.
• Liaise with clinicians and wider MDT team to ensure smooth running of clinic.
• Review End of Day Report to identify any unsigned visits and escalate to Service Manager for completion.
• Monitor rejected referrals work queue and action rejected referrals.
• Manage appointment communication via SMS confirmation and reminders centrally as part of clinic code set up.
• Responsible for booking of patient’s appointments, diagnostics and inpatient stays, throughout their patient pathway.
• Corresponding with patients, practices and internal staff.
• Conduct reminder calls to patients, rearranging appointments where necessary in-order to prevent non-attendances.
• Responsible for checking all patients are accurately recorded on the waiting list on the Epic system and escalate where issues are identified to the appropriate team member.
• Process and register referrals, booking outpatient appointments within Epic.
• To book interpreters as required.
• Input and access information on Epic as required.
• Ensure the timely input of data onto management systems (Medicus, PICANet and Metavision).
• Ensure patient demographics are correct by checking with the patient at every encounter.

Person specification:

• Knowledge and Experience
• Communication and Interpersonal Skills
• Admissions / Discharges and Appointments Experience
• Skills and Competencies
• Experience working with sensitive information / multi-team player
• Reliable and Conscientious
• Organise and Prioritise workload
• Experience in customer focused environment

IMPORTANT: Check your email account regularly as this is how we will communicate with you. If you delete the job from any of your accounts, you may be prevented from accessing further communications. To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert.