Outpatient Clinic Administrator

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital NHS Foundation Trust Town London Salary £31,554 - £33,270 per annum including HCA Salary period Yearly Closing 17/09/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.

We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.

We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users.

The successful applicant will possess excellent telephone and administrative skills.

Main duties of the job

The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored.

The post holder will be expected to rotate on a regular basis between reception(front desk) and administrative duties.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible

Detailed job description and main responsibilities

• To meet and greet patients, check in and check out and book appointments in a timely and efficient manner.
• To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
• As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
• To register patients on the Trust’s Electronic Patient Records System (EPIC).
• To assist patients using the self-check-in kiosks.
• To assist patients with outpatient related queries when required.
• To provide a courteous, efficient follow-up appointment booking service to all patients.
• To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner

Qualifications, Knowledge and Skills

• NVQ Level 2/A level or equivalent experience in Customer Care
• Ability to deal with sensitive information with tact and diplomacy.
• Experience of working in a customer-focused environment.
• ECDL or equivalent experience
• 5 GCSEs or equivalent standard of education in English and Mathematics
• Ability to work as part of a multidisciplinary team (Team Player)
• Ability to work independently, to manage and prioritise own workload.
• Competent use of IT systems – Excel, Word, and dbase input
• Filing techniques.
• Commitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent)
• Experience in the use of an appointment/patient administration system such as PIMS/EPR/EBS

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
King's Health Partners Academic Health Science Centre Website
King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.