At a Glance
- Tasks: Provide top-notch reception and admin support while keeping patient records in check.
- Company: Join a caring healthcare team dedicated to patient well-being.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth in the healthcare sector.
- Why this job: Be the friendly face that makes patients feel welcome and supported.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23000 - 26000 £ per year.
Responsibilities include providing comprehensive receptionist, administrative and supportive service to the multidisciplinary team and to patients of the unit, while accurately maintaining patient records and statistical information using available computer facilities. Ensure a high level of customer care and a welcoming environment to all.
Key duties:
- Welcome and receive all patients and visitors attending, taking appropriate details and completing patient contact forms at the initial visit.
- Give general advice about the services, where to refer, and how to access services to both patients and health care professionals.
- Generate patient IT accounts as necessary and make appointments, booking patients in and out of clinics.
- Make, cancel or rebook appointments for specialist nurses and consultants via telephone, letter or in person.
- Be involved in the computerisation of systems, including entering and updating of patient data and retrieving data from the computer as requested.
- Prepare documents and clinic lists utilizing word processor facilities and ensure there are always adequate stocks.
- Maintain the appointments system and records, ensuring follow‑up as requested, including those who fail to attend.
- Organise additional services for patients as required, such as interpreters and transport.
- Take phone calls from other health care professionals and the general public, referring on as necessary.
- Accurately take and document messages for the multidisciplinary team.
- Actively participate in team meetings.
- Assist the OPAC team with bookings, calling patients or rescheduling patients when required.
- Show visiting staff around the area and give an outline of the service provided by Outpatients as necessary.
Receptionist in Orpington employer: Kings College Hospital
As a Receptionist in our dynamic healthcare environment, you will be part of a supportive multidisciplinary team dedicated to providing exceptional patient care. We pride ourselves on fostering a welcoming atmosphere and offer comprehensive training and development opportunities to help you grow in your role. Located in a vibrant community, our organisation values work-life balance and encourages collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Orpington
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Receptionist in Orpington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the responsibilities listed in the job description. We want to see how your skills can contribute to our team, so don’t be shy about showcasing your customer service and administrative abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the receptionist role at StudySmarter. Share specific examples of how you’ve provided excellent customer care or managed administrative tasks in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand. This will help us get a good sense of who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Kings College Hospital
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a receptionist as outlined in the job description. Familiarise yourself with patient record management, appointment systems, and customer care principles. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Practice Your Customer Care Skills
Since this role involves a lot of interaction with patients and healthcare professionals, practice how you would handle various scenarios. Think about how to provide excellent customer service, manage difficult situations, and communicate effectively. Role-playing with a friend can be a great way to prepare.
✨Get Comfortable with Technology
As the job requires using computer facilities for maintaining records and data entry, brush up on your IT skills. Familiarise yourself with common software used in healthcare settings, like patient management systems or word processors. Being tech-savvy will give you an edge during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team, the work environment, and the challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
