At a Glance
- Tasks: Provide top-notch reception and admin support to patients and the healthcare team.
- Company: Join a caring healthcare environment focused on patient well-being.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team with great career advancement potential.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide comprehensive receptionist, administrative and supportive service to the multidisciplinary team and to patients of the unit, while accurately maintaining patient records and statistical information using available computer facilities.
- Ensure a high level of customer care and a welcoming environment to all.
- Welcome and receive all patients and visitors attending, taking appropriate details and completing patient contact forms at the initial visit.
- Give general advice about the services, where to refer, and how to access services to both patients and health care professionals.
- Generate patient IT accounts as necessary and make appointments, booking patients in and out of clinics.
- Make, cancel or rebook appointments for specialist nurses and consultants via telephone, letter or in person.
- Be involved in the computerisation of systems, including entering and updating of patient data and retrieving data from the computer as requested.
- Prepare documents and clinic lists utilizing word processor facilities and ensure there are always adequate stocks.
- Maintain the appointments system and records, ensuring follow‑up as requested, including those who fail to attend.
- Organise additional services for patients as required, such as interpreters and transport.
- Take phone calls from other health care professionals and the general public, referring on as necessary.
- Accurately take and document messages for the multidisciplinary team.
- Actively participate in team meetings.
- Assist the OPAC team with bookings, calling patients or rescheduling patients when required.
- Show visiting staff around the area and give an outline of the service provided by Outpatients as necessary.
Patient Services Coordinator (Reception & Admin) in Orpington employer: Kings College Hospital
As a Patient Services Coordinator, you will thrive in a supportive and dynamic environment that prioritises patient care and teamwork. Our organisation fosters a culture of continuous professional development, offering numerous opportunities for growth and advancement within the healthcare sector. Located in a vibrant community, we provide a welcoming atmosphere where your contributions are valued, ensuring that both staff and patients feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator (Reception & Admin) in Orpington
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Patient Services Coordinator, you'll be interacting with patients and healthcare professionals all day. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Services Coordinator (Reception & Admin) in Orpington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reception and admin roles. We want to see how your skills match the responsibilities listed in the job description, so don’t be shy about showcasing your customer care abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient services and how you can contribute to our welcoming environment. Keep it friendly and professional – we love a personal touch!
Showcase Your IT Skills:Since the role involves computerising systems and maintaining patient records, make sure to mention any relevant IT skills or experience you have. We’re looking for someone who’s comfortable with technology and can help us keep everything organised.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Kings College Hospital
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with the tasks mentioned in the job description, like managing patient records and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with patients and healthcare professionals, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to create a welcoming environment.
✨Brush Up on IT Skills
As the job involves computerising systems and maintaining patient data, it's crucial to highlight your IT proficiency. Be ready to talk about any relevant software you've used, especially for managing appointments or patient records. If you have experience with specific systems, mention them!
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, how they handle patient feedback, or what challenges they face in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
