Admissions Co-ordinator, Orthopaedics in Orpington

Orpington Full-Time Remote

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Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Princess Royal University Hospital Town Orpington Salary £30,630 - £32,346 per annum including HCA Salary period Yearly Closing 02/11/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The post holder will be responsible for the efficient management of specific waiting lists through from point of referral to day of operation in compliance with local and national performance targets and best practice.

He/she will liaise with the multi-disciplinary team, internal departments and external organisations to ensure continuity in achieving excellence in patient care.

Main duties of the job

To be responsible for managing patients, waiting lists and admissions for a number of Consultants.
To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
Maintain thorough and accurate records of all correspondences with patients throughout their admission process.
To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
To construct and schedule theatre lists as per department guidelines.
To ensure any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
To manage waiting lists activity and admission data with Trust IT system [i.e. EPIC] and other associate IT systems [i.e. Excel] and action/highlight any errors.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

To adhere to Trust and National waiting list targets and policy.
To liaise with Consultants and other users to ensure that operating lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Admission/Surgical Service Manager and clinical team.
To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
To elevate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Senior Bed Manager.
To work with and assist the Assistant Service Manager in developing good working practices and procedures across the department to meet Trust and National initiatives (i.e. Booked Admissions, 18 Week Pathway)
To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians [daily or as required basis dependent on area of work]
To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the admissions manager.
To ensure patient demographics are kept up-to-date at all times on the Trust’s patient database.
To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc. are updated on EPIC.
To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times.
To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
To report any adverse incidents or complaints to Senior Bed Manager.
To be polite, courteous and aware of noise levels at all times.
To liaise with external agencies [i.e. GPs, social services etc] as required.
To be part of the admissions team and provide support to other functions of admissions i.e.ensure availability of notes/test results/report.
To assist in covering admission roles within the department as required.
To demonstrate an insight into own development, contributing to the process of identifying own educational and training needs in conjunction with line manager and the development of personal development plan.
To attend and actively participate in team meetings

Person specification

GCSE or equivalent in English and Mathematics
Proven record of working knowledge of administrative practice
Previous experience in a healthcare setting
Ability to contribute to team working and to develop good working relationships
Excellent written and verbal communication skills combined with an effective and courteous telephone manner
Ability to communicate effectively across all levels with senior clinicians, administrative staff, members of the public etc.
Experience using EPIC or other patient database systems
Knowledge of national waiting time targets and waiting lists
Knowledge of medical terminology

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

might not be specific or relevant enough to address the criteria in the recruitment profile
often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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