At a Glance
- Tasks: Lead a team of Macmillan Cancer Support Workers and manage key administrative processes.
- Company: Join King's College Hospital NHS Foundation Trust, a leader in healthcare.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference.
- Other info: Opportunity for professional growth in a supportive, dynamic environment.
- Why this job: Be a vital part of cancer care and support, helping patients navigate their journey.
- Qualifications: Experience in managing teams and understanding NHS processes is essential.
The predicted salary is between 38488 - 46852 £ per year.
Lead Macmillan Cancer Support Worker Position – Grade NHS AfC: Band 5, Fixed term 9 months (maternity cover). Contract ends 23/05/2026. Full time 37.5 hours per week. Salary £38,488 – £46,852 per annum, including high cost allowance.
Responsibilities
- Act as line‑manager for a team of Macmillan Cancer Support Workers (MCSWs).
- Lead the provision of an effective administrative process, ensuring key organisational workflows are managed to support call centre and personalised care activities.
- Distribute workload across the team, ensuring all activities are cross‑covered.
- Provide training for MCSWs on high‑quality information and signposting to local and digital services, patient navigation, coordinating access to care and support, and EPIC scheduling.
- Develop and maintain operational policies for administrative call management and escalation to clinicians, ensuring timely resolution of clinical issues.
- Support personalised care delivery, including setting up Holistic Needs Assessment (eNHA) and other key elements.
- Collate and analyse monthly MCSW activity data to inform service improvement.
Person Specification
Knowledge, training & experience
- Experience managing administrative or secretarial staff within the NHS, with a good understanding of Human Resources processes.
- Experience of data collection, analysis and report writing.
- Experience of working as a Cancer Support Worker or cancer MDT co‑ordinator.
Communication & relationship skills
- Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
- Proven experience handling complex, contentious or challenging interactions with tact and diplomacy (e.g. complaints, de‑escalation).
- Previous experience of leading change within a team.
Planning & organisational skills
- Excellent problem‑solving skills and ability to work under pressure within a co‑operative multi‑disciplinary team environment.
- Excellent time‑management skills with flexibility to accommodate ad‑hoc demands; ability to plan, organise and prioritise ongoing activities and programmes, some of which may be complex.
- Ability to concentrate despite frequent interruptions and unpredictable working patterns.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will require submission of Disclosure to the Disclosure and Barring Service.
Macmillan Support Worker Team Leader employer: Kings College Hospital
King's College Hospital NHS Foundation Trust is an exceptional employer, offering a supportive and collaborative work environment in the heart of London. As a Macmillan Support Worker Team Leader, you will benefit from competitive salary packages, comprehensive training opportunities, and the chance to make a meaningful impact on patients' lives. The Trust fosters a culture of continuous professional development, ensuring that employees can grow their skills while contributing to high-quality cancer care.
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Support Worker Team Leader
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kings College Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kings College Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kings College Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Macmillan Support Worker Team Leader
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kings College Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kings College Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kings College Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kings College Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kings College Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kings College Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
