At a Glance
- Tasks: Be the friendly voice of our hospital, managing calls and ensuring smooth communication.
- Company: Join a dedicated healthcare team making a difference in people's lives.
- Benefits: Flexible shifts, competitive pay, and the chance to gain valuable experience.
- Other info: Opportunity for growth in a supportive environment with varied shift patterns.
- Why this job: Play a vital role in patient care while developing your communication skills.
- Qualifications: Strong communication skills and ability to handle pressure calmly.
The predicted salary is between 23000 - 26000 £ per year.
To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer-based switchboard. Answering in a professional manner and dealing with patients, relatives, visitors and GP enquiries, incoming calls, internal calls, numeric bleeps, message pagers.
Responsibilities:
- Operate as a Telephonist, deal with incoming calls on Switchboard
- Work unsociable hours on 24 hr shift working pattern
- Operate a Securitas numeric & Pageone bleep system
- Deal with emergency calls & Medical gas alarms and emergency lift alarms calmly and efficiently following correct procedures
- Operate the on-call Rota watch
- Communicate to a high level and pass on information accurately to the Team leaders and Manager
- Log/distribute/activate new Internal numeric bleeps and message pagers
- Communicate with Patients, Relatives, Visitors, GP's and all hospital staff, medical & ancillary
- Ability to work on your own, making appropriate decisions and dealing with any situation that may arise
- Follow department procedures and keep accurate records of any tasks undertaken, ensuring that during any hand over the appropriate senior staff are apprised of any problems/changes
- Prepared and willing to be called in at very short notice, in the event of a Major Incident
- Work as part of a team including taking share of covering overtime/Bank Holidays, occasionally at short notice
- To test and exchange faulty bleeps, reprogramming the control unit to keep the user on the same number
- Reset passwords and transfer/accept accounts for users of NHS Net e-mail
Shifts:
- Weekday Evening Duties x1 Operator
- Operator 1 Mon - Fri: 18:00 to 23:00
- Operator 2 Friday 16:00 to 23:00, Saturday 16:00 to 23:00, Sunday 16:00 to 23:00
- Operator 3 Saturday 15:00 to 22:00, Sunday 15:00 to 22:00, Monday 15:00 to 22:00
Various shifts are currently available (subject to change), with hours to be discussed and agreed at interview. You might be required to cover other shifts as we run a 24/7 service.
Switchboard Operator in London employer: Kings College Hospital
As a Switchboard Operator at our Hospital Trust, you will be part of a dedicated team that plays a crucial role in ensuring seamless communication within the healthcare environment. We offer a supportive work culture that values professionalism and teamwork, alongside opportunities for personal growth and development in a dynamic 24/7 setting. With competitive benefits and the chance to make a meaningful impact on patient care, this position is ideal for those seeking a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kings College Hospital and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kings College Hospital and let us see your personality shine through!
We think you need these skills to ace Switchboard Operator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kings College Hospital.
Get Familiar with Our Brand:Before applying, take some time to learn about Kings College Hospital and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kings College Hospital
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kings College Hospital.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kings College Hospital will surely appreciate.
