At a Glance
- Tasks: Lead a team to ensure smooth administrative operations in a busy healthcare environment.
- Company: Join King's College Hospital, a top NHS teaching Trust in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression in the NHS.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree-level education and experience in administration and team management.
The predicted salary is between 38488 - 46852 £ per year.
Band 5
Main area: Dental
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 213-Division-A-B
Employer: King's College Hospital NHS Foundation Trust
Employer type: NHS
Site: King's College Hospital NHS Foundation Trust
Town: London
Salary: £38,488 - £46,852 per annum, including high cost allowance
Salary period: Yearly
Closing: 25/06/
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions. They will manage the administrative, clerical, secretarial and patient co‑ordination needs of the directorate. Plus, ensure, through careful monitoring of workloads, that activity targets are met and that patient management is in line with the patient access policy. Other key tasks will include managing various projects/developments from inception to implementation. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work.
Main duties of the job:
- The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
- The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
- As the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.
Detailed job description and main responsibilities:
- Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints.
- Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
- The post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs of the specialty.
Team management:
- Supervise and support a team of administrative staff to provide an effective, efficient and high quality administrative service, with a focus on customer service.
- Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
- Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
- Review performance data, trends, and processes, using analysis and judgement to identify and propose opportunities for development and improvement.
Person specification:
Knowledge and Experience:
- Experience of managing and supervising groups of staff.
- Excellent analytical and problem solving skills.
- Able to work on own initiative, managing own time and prioritising workload.
- Experience of using Epic IT system.
Education and Qualifications:
- Educated to a degree level with experience in Administration.
- Evidence of continuing professional development.
- A Level or NVQ level 4 in business administration or equivalent.
- Basic knowledge of Cancer and its management.
Senior Patient Pathway Coordinator -DWLO in London employer: Kings College Hospital
King’s College Hospital NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options and a commitment to high-quality patient care, staff are encouraged to thrive in their roles while contributing to a leading teaching hospital in London. The Trust's diverse environment fosters collaboration among multidisciplinary teams, ensuring that every employee plays a vital role in enhancing patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Patient Pathway Coordinator -DWLO in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kings College Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kings College Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kings College Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Patient Pathway Coordinator -DWLO in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kings College Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kings College Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kings College Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kings College Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kings College Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kings College Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
