At a Glance
- Tasks: Lead a team of Macmillan Cancer Support Workers and manage key administrative processes.
- Company: Join King's College Hospital NHS Foundation Trust, a leader in healthcare.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be a vital part of cancer care, supporting patients and leading a dedicated team.
- Qualifications: Experience in managing staff and understanding NHS processes is essential.
The predicted salary is between 38488 - 46852 £ per year.
Lead Macmillan Cancer Support Worker Position – Grade NHS AfC: Band 5, Fixed term 9 months (maternity cover). Contract ends 23/05/2026. Full time 37.5 hours per week. Salary £38,488 – £46,852 per annum, including high cost allowance.
Responsibilities
- Act as line‑manager for a team of Macmillan Cancer Support Workers (MCSWs).
- Lead the provision of an effective administrative process, ensuring key organisational workflows are managed to support call centre and personalised care activities.
- Distribute workload across the team, ensuring all activities are cross‑covered.
- Provide training for MCSWs on high‑quality information and signposting to local and digital services, patient navigation, coordinating access to care and support, and EPIC scheduling.
- Develop and maintain operational policies for administrative call management and escalation to clinicians, ensuring timely resolution of clinical issues.
- Support personalised care delivery, including setting up Holistic Needs Assessment (eNHA) and other key elements.
- Collate and analyse monthly MCSW activity data to inform service improvement.
Person Specification
Knowledge, training & experience
- Experience managing administrative or secretarial staff within the NHS, with a good understanding of Human Resources processes.
- Experience of data collection, analysis and report writing.
- Experience of working as a Cancer Support Worker or cancer MDT co‑ordinator.
Communication & relationship skills
- Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
- Proven experience handling complex, contentious or challenging interactions with tact and diplomacy (e.g. complaints, de‑escalation).
- Previous experience of leading change within a team.
Planning & organisational skills
- Excellent problem‑solving skills and ability to work under pressure within a co‑operative multi‑disciplinary team environment.
- Excellent time‑management skills with flexibility to accommodate ad‑hoc demands; ability to plan, organise and prioritise ongoing activities and programmes, some of which may be complex.
- Ability to concentrate despite frequent interruptions and unpredictable working patterns.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will require submission of Disclosure to the Disclosure and Barring Service.
Macmillan Support Worker Team Leader in London employer: Kings College Hospital
King’s College Hospital NHS Foundation Trust is an exceptional employer, offering a dynamic work environment in one of the UK's largest teaching hospitals located in vibrant London. With a strong commitment to employee development, apprentices benefit from structured training and flexible working options that cater to diverse needs, fostering a culture of inclusivity and support. Join a dedicated team where your contributions directly impact patient care and where you can grow your career in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Support Worker Team Leader in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Kings College Hospital!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Kings College Hospital.
We think you need these skills to ace Macmillan Support Worker Team Leader in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Kings College Hospital. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Kings College Hospital and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Kings College Hospital. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Kings College Hospital's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Kings College Hospital
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Kings College Hospital.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Kings College Hospital will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Kings College Hospital and how you would contribute to adapting HR strategies.
