Improvement and Information Manager in London

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The Information and Improvement Manager role for Liver, within Child Health manages the Information and Improvement side of the service, ensuring that key quality, performance, activity and financial targets are met. The role is required to undertake a wide range of duties providing data analysis and management, service development and improvement support to the Liver Service as well as the Paediatric Neonatal Intensive Care unit, Line and Governance & Complaints. Working with the care group, the role will contribute to the delivery of Divisional and Corporate targets and strategies.

• Analyse data accurately, so that internal and external data submissions, linked to income are made in a timely manner.
• Manage the analysis of data so that the nursing, medical and senior leadership team within the service have access to timely and accurate information on all key performance indicators.
• Lead on weekly and monthly activity and performance reporting, identifying data quality issues to maximise completeness of data on Trust systems (including Badgernet and PICANet).
• Monitor and highlight gaps in data, undertaking diagnostic work and taking corrective action to ensure data quality is improved.
• Production of annual summaries and reports of activities across children's hospital.
• Assist with NNAP, QST, Methods data completeness.
• Lead on ad-hoc data requests, working with Business Intelligence and Contracting Teams.
• Ensure reconciliation of data on a variety of Trust systems, taking corrective action to ensure that the care group receives income for all chargeable episodes within a care pathway.

Support in the annual planning process for the care group. Support and lead (where required) service improvements and developments, with support of Service Managers and General Manager. Support with materials to help with care group Performance Meetings. Ensure compliance with all relevant Trust policies, procedures and SOPs. Ensure sufficient staffing levels and allocation depending on service needs, escalating as appropriate. Ensure correct skill mix within team. Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services. Respond to daily problems and ensure issues are swiftly resolved or escalated; implement longer term solutions to issues raised. Work closely with the Clinical Lead, nursing leadership, and operational management to ensure effective support services are in place for all clinical areas. Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

As a member of the management team, support the Annual Plan, ensuring staff involvement, in line with Trust objectives. Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators. Participate in and contribute to Trust wide initiatives and projects as appropriate. Develop and write local standardised procedures within own work area. Ensure that effective systems are in place to maintain service delivery in the event of staff absences. Ensure that all staff adhere to the appropriate legislation when dealing with patient material. Support the management team by preparing presentations. Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service. To serve as first point of escalation for operational issues, representing the care group at core operational meetings as required and providing update to senior management within the care group on changes in operational performance.

• Educated to degree level or equivalent knowledge, skills and experience.
• Master's Degree or equivalent.
• Experience in data manipulation, analysis and submissions.
• Experience in a management role.
• Demonstrated capacity and capability for operational management in an acute hospital environment or similarly complex organisation, including Data manipulation and analysis, staff management, financial management and change management.
• Knowledge and understanding of service improvement and practical use of tools that lead to service improvement.
• Previous experience of managing change in a clinical/service environment.
• Sound understanding of HR processes and experience of staff management.
• Knowledge of managing a budget and applying financial control.
• Knowledge and experience of delivering constitutional standards.
• Experience of managing patient pathways.

• Able to relate and communicate with staff from all levels and different professions.
• Able to lead a team to achieve results.
• Demonstrate ability to successfully initiate, manage and sustain change.
• Able to represent the service and Trust at internal and external meetings.
• Ability to identify risks and develop / present plans to mitigate these risks.
• Able to demonstrate use of judgement when deciding which risks to escalate and which to mitigate locally.
• Able to identify feasible alternatives or multiple options in planning and decision-making.
• Awareness and understanding of current health issues in the context of the NHS and the changing NHS environment.
• Able to deliver objectives within an agreed timeframe.
• Clear understanding of financial management including expenditure budgets.
• Experience of leading on key performance targets including measurement of progress.
• Demonstrated success in delivering performance through your teams, effectively delegating and ensuring capability to deliver, monitor and feedback on performance.
• Highly self-motivated, conscientious in approach and pays attention to detail.
• Possesses high internal work standards, setting attainable goals and helping others to do so.
• Team leader to motivate others and delegation.
• Desire to do things better, to improve, to be effective, efficient and problem solver.