At a Glance
- Tasks: Support families in the Paediatric Intensive Care Unit and assist with administrative duties.
- Company: Join King's College Hospital NHS Foundation Trust, a leading healthcare provider in London.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal development.
- Other info: Be part of a caring, collaborative, and innovative team committed to sustainable healthcare.
- Why this job: Make a real difference in families' lives while working in a dynamic healthcare environment.
- Qualifications: Strong communication skills and previous clerical or healthcare experience preferred.
The predicted salary is between 31554 - 33270 £ per year.
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital NHS Trust Town London Salary £31,554 - £33,270 per annum, including high cost allowance Salary period Yearly Closing 18/11/ :59
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London.
The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance.
In doing so, you can apply for flexible working from the beginning of your employment.
We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
We are recruiting an enthusiastic family support and liaison worker to work within the Paediatric Intensive Care Unit.
This key post is vital in providing support to parents, carers and families with children requiring intensive and high dependency care as well as to the nursing team, clerical team and multidisciplinary professionals.
Main duties of the job
We are looking for someone with excellent communication skills to welcome families, parents and carers as a front of house receptionist.
You will also be supporting parents with finding accommodation through existing channels, maintain a tidy space for parents, families and carers and work within a dynamic and fast paced environment.
You will be working collaboratively with the nursing and medical team whilst also offering front of house support to both the allied health professionals and the clerical team.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for
. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
- Our six strategic ambitions are delivering high-quality patient care
- ; creating a great place to work
- ; leading pioneering research, innovation and education
- ; building strong and successful partnerships
- ; providing timely and efficient care
- ; and ensuring long-term financial sustainability
- We have also agreed four new organisational values –
- Caring, Collaborative, Inclusive, Innovative
- and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan.
In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
- Detailed job description and main responsibilities
- To welcome and orientate parents/carers and their relatives/visitors onto the unit, ensuring that security measures that are in place are adhered to.
- Ensure parent/carer satisfaction surveys are distributed and collected.
- Advocate for and promote ‘iwantgreatcare’ programme
- To answer ward telephone enquiries promptly, efficiently and politely, resolving local issues and referring on to other relevant staff as appropriate.
- To facilitate “time out” sessions for families on a weekly basis, ensuring adequate refreshments are available.
- To ensure that the reception desk and waiting areas, parents sitting room and seminar room are maintained in a presentable manner.
- To observe and maintain the confidentiality of patient records and staff information.
- To facilitate booking system for use of the parent accommodation in liaison with Ronald Mc Donald House, Family Support Worker and relevant staff in the Division.
- Promote sharing of key information that may contribute to a positive experience and ensure information is updated regularly.
- To support the ward manager and clinical team maintain the ward environment to an agreed target condition with each area containing appropriate equipment stored in a clear and organised manner.
- To assist with the care of distressed or bereaved relatives
- To assist with clerical and ward administrative duties, including data management, photocopying, transporting of equipment/data/ paperwork to other department.
- To provide clear and effective information and communication, both verbally and in
- To assist ward staff with general collection/delivery of items necessary to ensure effective operational management of ward/department.
- To demonstrate an awareness of the different cultural, ethnic and religious needs.
- To maintain confidentiality at all times, in and out of the hospital environment
- Administration
- Maintain a comprehensive list of patients and their location in the unit.
- Support senior nursing team with administrative duties.
- To help with the training of new members of staff as appropriate.
- To support the critical care ward receptionists during busy periods.
- To access EPIC for relevant information pertinent to the role.
- Collect and distribute post for the department
- Personal and Professional Development
- To adhere to, and work within the National Code of Conduct for clinical support workers at King’s College Hospital.
- To be able to identify with support your own development needs, completing a competency document and learning objectives within a specified time frame and as agreed by manager.
- To ensure own attendance at mandatory study days and training (BLS, manual handling etc.) as required by ward/departmental manager
- To update skills and knowledge as required by the Trust.
- To actively participate in annual individual performance review
- Application and Interview
- Functional Skills Level 1 in Numeracy and Literacy or GCSEs Maths and English Grades A-E or 9-2.
- Previous clerical/receptionist experience
- Previous experience in the healthcare industry
- To have the ability to communicate effectively and demonstrate excellent communication skills - verbal, listening and written to demonstrate clear, legible handwriting
- Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the Trusts policies
- Able to work on your own but follow the directions of care plans and members of multi-disciplinary teams.
- IMPORTANT
- Check your email account regularly as this is how we will communicate with you
- If you delete the job from any of your accounts, you may be prevented from accessing further communications
- To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
- Please provide email addresses for referees where possible
- Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
- All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
- Please note that the closing date is given as a guide.
On occasion, we might close a vacancy early due to a high number of applications being received.
You are advised to submit your application as early as possible to avoid disappointment.
AI tools like chatbots and virtual assistants can support you as you complete your application.
For example, they can check for spelling or grammar errors, or help you to decide what to include.
They shouldn’t however replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully.
You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Family Support Worker in London employer: Kings College Hospital
King’s College Hospital NHS Foundation Trust is an exceptional employer, offering a dynamic work environment where you can lead a dedicated anaesthetic team while contributing to teaching and research. With a strong focus on professional development, the Trust provides ample opportunities for continuous learning and career advancement, all within the supportive community of Princess Royal University Hospital, known for its commitment to high-quality patient care and innovative practices.
StudySmarter Expert Advice🤫
We think this is how you could land Family Support Worker in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kings College Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kings College Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kings College Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Family Support Worker in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kings College Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kings College Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kings College Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kings College Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kings College Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kings College Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
