ICT Apprentice

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

King’s College Hospital NHS Foundation Trust (KCH) is recruiting two ICT Technician Apprentices to work within the busy and dynamic ICT department. You will be paid an apprentice rate salary while undergoing training and academic tuition in this full‑time on site role. The successful candidates will assist in the provision of support and maintenance of KCH’s ICT equipment, such as Personal Computers (PC) and telephones, and help ensure that frontline services are delivered in a safe and consistent manner. This could be by visiting users at their workplace at the various hospital sites in south London, over the telephone or by Remote Desktop Connection.

Applicants must have a keen interest in an ICT career and GCSE pass grades (4 to 9 or C to A* in Maths, English and ICT) and be able to demonstrate abilities in PC maintenance of both hardware and software. You must demonstrate your interest in this opportunity by describing projects you have undertaken and show a willingness to continue with academic study for the full two-year course. You must also demonstrate an understanding of confidentiality and safeguarding sensitive information. As this is a Level 3 measured training post, your application will need to demonstrate that you will benefit from significant up‑skilling in the apprenticeship and be able to adhere to the Trust’s Values. If you are qualified in ICT, this post may not be suitable for you.

Main duties of the job

• Provide and receive simple to complex information and give advice over the phone or by remote connection for fault diagnoses, rectification, software upgrade or installation and configuration of PC and telecoms systems;
• Ensure specialist or complex ICT information is analysed, investigated and processed in accordance with policies and procedures and recorded as fault logs within the Service Desk software application;
• Maintain user IT accounts and system rights for networked and clinical systems;
• Reset passwords and transfer/accept accounts for users of NHS Net e‑mail;
• Occasionally test and evaluate ICT devices and appliances under the direction of the manager;
• Train and develop own ICT skills through in‑house and external training where available and mandatory training;
• Adjust accordingly to variable workloads, interruptions and staff shortages;
• Ensure that appropriate stock levels are maintained;
• Ensure Service Level Agreements (SLA) are adhered to;
• Occasionally undertake ICT system testing;
• Assist people to your best ability wherever possible when answering the Service Desk Helpline.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person‑centred, digitally‑enabled, and focused on sustainability, we aim to take Team King’s to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

As an apprentice you will learn to deliver support services to the highest standards across all KCH sites. Being adaptable to change is a key attribute for this post and you will be working with a keyboard and physical equipment installations, sometimes in difficult conditions. You will be expected to quickly develop the ability to prioritise your own workload and carry out duties with minimal supervision.

The successful applicant will be required to work towards:

• Level 3 ICT Technician Apprentice Qualification, with an external training company.
• Undertake self‑directed study for a portfolio and manage own learning time.
• Undertake End Point Assessment tasks which could consist of professional discussion, test, project or observation – this is a Trust provided, externally led assessment determining the successful completion of the apprenticeship.

The apprentice selection process is via an application and interview, most likely via Microsoft TEAMS or possibly at the KCH Denmark Hill site, and a written ICT skills test most likely taken on the same date as the interview. You will be responsible for providing access for yourself to TEAMS or arriving onsite, as appropriate for interview.

Note that the Trust has a no smoking policy and smoking is not allowed on any Trust premises. This includes Vaping.

Person specification

Education and Qualifications

• GCSE Maths, grade 4 or above
• GCSE English, grade 4 or above
• GCSE ICT or Computer Science, grade 4 or above

Knowledge and Experience

• Experience working with ICT equipment, software and Apps

Skills and Competencies

• Literate in Microsoft Windows Desktop O/S
• Literate in Microsoft Office 365

IMPORTANT: Check your email account regularly as this is how we will communicate with you. If you delete the job from any of your accounts, you may be prevented from accessing further communications. To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert. Please provide email addresses for referees where possible. Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy. All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.

Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.