Deputy General Manager - Emergency Care

Main area Emergency Care Grade NHS Af C: Band 8b Contract Permanent Hours Full time - 37.5 hours per week (Full on site working) Job ref 213-Division B-8119622

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £75,328 - £86,114 per annum, including HCA Salary period Yearly Closing 03/08/2026 23:59

Accountable to the General Manager and working in partnership with Clinical Directors and Divisional Nurses, the Deputy General Manager will work the General Manager in the operational delivery, operational performance, financial performance, governance, change and business development across the Directorate.

The Deputy General Manager will work alongside the General Manager in the delivery of financial, quality, performance, productivity and workforce targets, agreed as part of the business planning, appraisal and personal development process.

• Detailed job description and main responsibilities
• Create an environment within the ED that makes care, safety and patient satisfaction everyone’s first concern.

There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.

• Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
• The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
• Accountable lead, in conjunction with Lead Consultant, on Risk & Governance
• Lead on Medical Staffing resource demand profile matching for improved service delivery and cost savings.

Education and qualifications

• Educated to degree level or equivalent level of experience of working at a senior level in the relevant area
• Track record of continuous professional and management development.
• Knowledge and experience
• Previous Medical Staffing experience ideally from the NHS or similar medical provider
• Significant service or general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
• Knowledge of effectively managing medical rotas and dealing with compliance issues
• Proven experience of service improvement
• Understanding of HR processes and experience of staff management.
• Experience of leading projects
• Experience of managing medical staff and issues
• Knowledge and understanding of service improvement and practical use of tools that lead to service improvement

Skills and competencies

• Ability to plan, develop, monitor and review the recruitment, deployment and management of people.
• Excellent interpersonal skills and the ability to develop productive working relationships
• Ability to work independently to manage highly complex and difficult situations where there is conflict
• Able to direct and manage a team
• Able to prioritise competing demands across a broad workload
• Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
• Highly effective written and oral communication skills
• Excellent IT skills – Microsoft Office applications
• Commitment to develop a culture that promotes equality and diversity.
• Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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