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- Tasks: Support patient appointments and provide top-notch admin services in a dynamic healthcare environment.
- Company: Join King's College Hospital, a leader in innovative healthcare and patient care.
- Benefits: Gain valuable experience, training, and contribute to sustainable healthcare initiatives.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication skills and a willingness to learn about healthcare processes.
- Other info: Be part of a passionate team committed to excellence and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
The Patient Administrator will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service. The aim is to provide reception and appointment booking service to the Nuclear Medicine and PET/CT Department at Kings College Hospital, focusing on the needs of the patient in accordance with the National Booking Programme.
This role requires a sound knowledge of the Radiology Information System and booking protocols, for which full training is given. It is essential to demonstrate an excellent understanding of the 18-week RTT process and knowledge of the Trust's Access Policy, adhering to these policies according to National Trust Guidelines. Understanding of the 2WW cancer pathway and processes, where appropriate, is also necessary.
The role will mainly incorporate the booking of patients throughout their patient pathway as well as general administration type functions. Furthermore, the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group and elevate capacity constraints or concerns within the patient's pathway.
Responsibilities:- Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust's values.
- Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
- Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
- Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
- Receive and respond to patient e-mail queries, monitoring, managing and triaging email, plus managing the physical post and 'In-Basket'.
- Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate. Sending no contact letters, ad hoc letters completed by the consultant which are generated to insurance companies etc.
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Diagnostic and Therapies Appointments Administrator in City of Westminster employer: Kings College Hospital
Contact Detail:
Kings College Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diagnostic and Therapies Appointments Administrator in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on King's College Hospital. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Patient Administrator, especially around customer service and communication.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Diagnostic and Therapies Appointments Administrator in City of Westminster
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the job description thoroughly. Familiarise yourself with the key responsibilities and requirements, especially around patient pathways and booking protocols. This will help us tailor your application to show you're the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and the multidisciplinary team, highlight your communication skills in your application. Use examples that demonstrate how you've effectively communicated in previous roles, especially in high-pressure situations.
Be Person-Centred: Remember, the focus is on providing a positive patient experience. In your application, share any experiences where you've gone above and beyond for customers or patients. This shows us that you align with our values and are committed to delivering outstanding care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and genuinely interested in joining our team at King's College Hospital!
How to prepare for a job interview at Kings College Hospital
✨Know Your Stuff
Make sure you brush up on the Radiology Information System and the booking protocols. Familiarise yourself with the 18-week RTT process and the Trust's Access Policy. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and the multidisciplinary team, practice clear and compassionate communication. You might want to role-play common scenarios with a friend to get comfortable with how to handle queries and provide reassurance.
✨Show Your Customer Service Flair
Think of examples from your past experiences where you provided excellent customer service. Be ready to share these during the interview, as it will demonstrate your ability to create a positive patient experience, which is key for this position.
✨Be Ready to Discuss Teamwork
This role is all about working as part of a team. Prepare to talk about your experiences in collaborative environments and how you’ve contributed to achieving team goals. Highlighting your understanding of the importance of teamwork will resonate well with the interviewers.
