People Systems Manager in City of London

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The Systems Manager is a key leadership role within the People Directorate's Data Quality and Systems team, responsible for the management, development and optimisation of ESR and other workforce systems that support people processes across the Trust. The role plays a critical part in ensuring workforce information is accurate, reliable and effectively used to support operational decision-making, workforce planning and establishment control.

Main duties of the job:

• The Systems Manager will lead the management, development and optimisation of ESR and other People Directorate systems, ensuring workforce and establishment data is accurate, reliable and supports effective decision-making across the Trust.
• The post holder will act as the Trust's ESR subject matter expert, providing specialist advice, leading system improvements and ensuring workforce systems, interfaces and reporting processes are maintained effectively.
• The role will lead improvements in data quality, data governance and system usage, working with stakeholders to identify issues, implement solutions and ensure workforce information supports reporting, workforce planning and establishment control.
• The post holder will also develop and improve processes, guidance and training to promote best practice and maximise system benefits.

Working closely with Finance, Recruitment, Digital Services and operational teams, the Systems Manager will support establishment control, workforce planning and digital transformation initiatives while ensuring services are delivered within agreed standards and timescales.

We are seeking an experienced leader with strong ESR and workforce systems knowledge, excellent analytical and problem‑solving skills, and the ability to build effective relationships, improve processes and deliver high‑quality customer‑focused services.

Key Relationships:

• The post holder will work with a wide range of internal and external stakeholders. Internally, key relationships include Executive Directors, the Chief Nurse and Heads of Nursing, Trust managers, ICT teams, senior People Directorate colleagues, Medical Directors and clinical teams, People Directorate Business Partners, Finance, Information Governance, and Training and Development.
• Externally, the post holder will liaise with organisations and partners including other hospital trusts, IBM and other software suppliers.

Skills, Experience and Qualities Required:

• The successful candidate will need significant experience in IT, workforce or business information, with strong knowledge of ESR, workforce datasets, system administration, work structures, payroll and HR administration, self‑service modules, data interfaces, user access and audit processes.
• Experience of workforce systems that interface with ESR, custom BI report writing, process documentation, workflow development, SOP creation and training materials is also required.
• They will need excellent written and verbal communication skills, including the ability to explain complex system and workforce data issues clearly to a range of audiences.
• Strong presentation and training skills are also important, as the role involves communicating complex information to groups and supporting users across the Trust.