Bank Mental Health Clinical Support Worker

Bank Mental Health Clinical Support Worker

NHS AfC: Band 3

Main area Bank Mental Health Clinical Support Worker Grade NHS AfC: Band 3 Contract Bank Hours Flexible working Job ref 213-BANK0291

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town Denmark Hill, London Salary £12.50 - £20.17 Bank rates incl Annual Leave Salary period Hourly Closing 31/10/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The post holder will deliver outstanding enhanced nursing care to a specific patient group as identified by the Trusts’ enhanced care policy.

• Mental illness
• Dementia
• Delirium
• Intoxication

The Mental Health Clinical Support Worker will spend significant periods of time with patients and their family. They will be required to develop therapeutic relationships quickly, facilitate meaningful engagement, provide emotional support and participate in providing physical health care.

The Mental Health Clinical Support Worker will have experience identifying trigger points for patients who at times, lack insight, and will have excellent skills in verbal de-escalation. A knowledge and awareness of mental health problems and symptoms would be important, alongside previous experience of working in an acute mental health setting.

The Mental Health Clinical Support Worker will actively support activities of daily living & formulate meaningful therapeutic engagement, to support patients through their stay at King’s.

Main duties of the job

Clinical responsibilities:

• Providing hands‑on care to patients including: Undertaking 1-1 engagement with service users in an honest, open and non- judgmental way.
• Recognising and valuing patients as individuals, acknowledging the importance of maintaining patient respect and dignity at all times and ensuring that the care provided respects equality and diversity.
• Escalating any concerns immediately to a Registered Nurse.
• Monitoring and recording service patient clinical observations, such as physical observations and vital signs, and escalating as appropriate any signs or symptoms of deterioration to the relevant professional (Registered Nurse or other senior staff).
• Implementing the principles of ’recovery’ - encouraging and supporting patients to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.
• Advocating for the patient’s needs and rights.
• To assist patients with activities of daily living whilst encouraging independence, asappropriate.
• To assist with patient nutritional needs – eating, drinking, menu selection, meal delivery and special diets according to the individual patient’s needs.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values – Caring, Collaborative, Inclusive, Innovative – and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

• Ensure relevant electronic notes and incident reports are completed in a timely manner and to a high standard.
• Participate in multidisciplinary team handovers providing excellent holistic nursing observations including behavioural triggers and de escalation techniques.
• To assist in the maintenance and safekeeping of patient’s property in line with Trust policy.
• To ensure that all patients and relatives are welcomed and orientated to the environment; facilitate supportive contact with the patient’s wider support network.
• To be a reflective practitioner; engage in de-briefs, supervision and staff support sessions.

Person specification

Criteria

• Completed Care Certificate
• Minimum of one year working as a Healthcare assistant
• Minimum of 6 months experience working with people experiencing acute mental health problems
• Functional Level 2 Skills in English and Maths
• Level 3 Qualification in Health and Social Care or equivalent

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

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This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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