At a Glance
- Tasks: Manage patient bookings and ensure smooth pathways for high-quality care.
- Company: Join a dedicated team focused on delivering exceptional patient experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in healthcare administration.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Admissions Officer will work as part of an administrative team to support multidisciplinary clinical and administrative teams in delivering a high-quality administration service, a positive patient experience and the highest levels of customer service.
The post holder is responsible for the proactive and autonomous management of patient pathways, ensuring all patients are managed in line with the Trust's Access Policy, RTT (18‑week) and 2WW cancer pathways.
Responsibilities
- Proactively manage patient booking and waiting list activity, prioritising and scheduling patients based on clinical urgency, waiting time targets and service capacity.
- Coordinate and manage consultant‑specific patient lists, liaising directly with consultants and clinical teams to ensure appropriate prioritisation and scheduling.
- Schedule patients and manage workqueues in line with standard operating procedures, applying judgement to adjust priorities based on patient need and pathway requirements.
- Monitor and review patient pathways using Patient Tracking Lists, identifying next steps and taking appropriate action to progress patients in line with clinical need and access targets.
- Identify potential and actual RTT breaches and take appropriate action, including escalation where required.
- Interpret and apply Trust Access Policy and national RTT guidelines to ensure pathways are managed correctly.
- Identify pathway issues and suggest improvements to patient flow and pathway tracking processes.
Other duties: contribute to effective utilisation of clinic and theatre capacity through coordination of consultant patient lists.
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We think you need these skills to ace Admissions Officer
Patient Pathway Management
Scheduling and Prioritisation
Clinical Urgency Assessment
Access Policy Interpretation
RTT (18-week) Compliance
2WW Cancer Pathways Knowledge
Communication Skills
