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For Companies At a Glance
- Tasks: Support patients with self-referrals and manage appointments in a busy clinic environment.
- Company: Join King’s College Hospital, a leading NHS Trust known for innovation and outstanding care.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a commitment to sustainability.
- Why this job: Be part of a team that values diversity and makes a real impact on community health.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: Flexible working hours available to fit around your studies.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
The post holder will be responsible for:
- Facilitating all incoming patients’ self-referral forms and assessing the King’s College Hospital catchment area.
- Working in conjunction with the Matron, senior Midwife, and departmental Midwives to provide comprehensive administrative support.
- Providing customer-oriented service mainly via telephone when dealing with patients.
- Inputting all patient details from referrals and booking initial midwife and scan appointments.
- Undertaking specific projects aligned with departmental objectives.
Main Duties of the Job
- Providing administrative support to the clinic, senior Midwife, and clinic Doctors to ensure service continuity.
- Participating in clinic reception duties, including welcoming patients, booking follow-up appointments, informing patients of delays, and maintaining accurate records.
- Assisting in collecting information for clinical governance, including handling complaints and adverse incidents, and ensuring timely responses.
- Implementing local policies and practices as per Trust guidelines.
- Monitoring service delivery issues and taking prompt, appropriate action.
- Ensuring clinic facilities are fully prepared.
- Checking and updating patient demographics to meet data quality standards.
- Managing amendments, cancellations, and rescheduling of clinics and appointments.
Working for Our Organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest teaching Trusts, providing a wide range of services across five sites with over 15,000 staff. Our vision is to be BOLD: Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, with Diversity, Equality, and Inclusion at our core. We are committed to sustainable healthcare, with net zero carbon targets set for 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus, aligning with the Green Plan and national Greener NHS ambitions.
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Community Antenatal Administrator employer: King's College Hospital NHS Foundation Trust
Contact Detail:
King's College Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Antenatal Administrator
✨Tip Number 1
Familiarise yourself with the specific administrative processes used in healthcare settings, particularly those related to patient referrals and appointment bookings. Understanding these processes will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a healthcare context. Being able to communicate effectively and empathetically with patients over the phone is crucial, so consider practising common scenarios you might encounter.
✨Tip Number 3
Research King’s College Hospital NHS Foundation Trust and its values, particularly their commitment to diversity, equality, and inclusion. This knowledge will allow you to align your responses with their organisational culture during interviews.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges related to clinic administration, such as managing delays or dealing with patient complaints. Having examples ready will show your problem-solving skills and proactive approach.
We think you need these skills to ace Community Antenatal Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Antenatal Administrator position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles, particularly in healthcare settings. Mention specific tasks you've handled that relate to patient management, data entry, or customer service.
Showcase Communication Skills: Since the role involves providing customer-oriented service mainly via telephone, make sure to demonstrate your communication skills. Include examples of how you've effectively interacted with patients or clients in past roles.
Align with Trust Values: Familiarise yourself with King’s College Hospital NHS Foundation Trust's vision and values. In your application, express how your personal values align with their commitment to outstanding care, diversity, and sustainable healthcare.
How to prepare for a job interview at King's College Hospital NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Community Antenatal Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as handling patient referrals and providing administrative support to midwives.
✨Demonstrate Customer Service Skills
Since the role involves a lot of patient interaction, be prepared to discuss your experience in customer service. Share examples of how you've effectively communicated with clients or patients, especially over the phone.
✨Show Your Team Spirit
This position requires collaboration with various healthcare professionals. Be ready to talk about your teamwork experiences and how you can contribute to a positive working environment with midwives and doctors.
✨Highlight Your Attention to Detail
Given the importance of maintaining accurate patient records and data quality, emphasise your organisational skills and attention to detail. Provide examples of how you've successfully managed data or handled administrative tasks in previous roles.
