At a Glance
- Tasks: Lead the launch of King Living's first UK Outlet and shape customer experiences.
- Company: Join a renowned Australian design brand with a global presence.
- Benefits: Competitive salary, performance incentives, and employee discounts.
- Other info: Dynamic role with opportunities for career growth and innovation.
- Why this job: Be part of a founding team and make a real impact from day one.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Build Something New. King Living is opening its first UK Outlet, and we're looking for the founding leader to bring it to life. Located within our dedicated, owner-operated warehouse in Hemel Hempstead, the Outlet plays an important role within our UK retail network, giving beautifully crafted furniture—a second opportunity to find the right home. Supported by the engineering that defines King Living, the Outlet extends the life of exceptional furniture while making premium design accessible to more customers. This is a unique opportunity to help establish a completely new retail format for King Living UK.
As the Outlet Showroom Manager, you'll shape the customer experience, operating model and culture from day one. You'll lead a close-knit team while working alongside Warehouse, Customer Service and Support teams to create an Outlet that is commercially successful, operationally excellent and unmistakably King Living. This is far more than a traditional showroom management role. Success requires a unique combination of retail leadership, commercial thinking, operational discipline and systems confidence. You'll be equally comfortable coaching your team, reviewing inventory, improving operational processes or helping a customer find the perfect sofa. If you enjoy building businesses, solving problems and creating high-performing teams, we'd love to hear from you.
What You'll Own
- Sales Performance & Customer Experience: Lead a team that delivers exceptional customer experiences while maximising every sales opportunity. Coach your team to execute the King Living Road to Sale with confidence, balancing outstanding service with clear customer expectations around Outlet products, grading, collections, delivery and warranty. You’ll build long-term customer relationships while ensuring every visitor leaves with confidence in the quality and craftsmanship of King Living furniture.
- Inventory Performance & Outlet Operations: Own the commercial performance of the Outlet floor. Working closely with Warehouse and Reverse Logistics teams, you’ll oversee inventory flow, showroom replenishment, customer collections and daily operations to ensure stock moves efficiently from warehouse to customer. You’ll continually optimise product presentation, maximise sell-through and ensure the showroom remains commercially compelling despite constantly changing inventory.
- Build the Team: Recruit, coach and develop a high-performing founding team. Create a culture built on ownership, collaboration, adaptability and continuous improvement, where everyone contributes to both customer experience and operational success. You’ll establish the standards, behaviours and daily operating rhythm that future King Living Outlets will be built upon.
- Build the Business: This is a role for someone who enjoys improving the way things work. You’ll identify opportunities to simplify processes, strengthen collaboration between Retail and Warehouse, improve inventory flow and continuously evolve the Outlet operating model. No two days will be the same—and that’s exactly what makes this role rewarding.
- Brand Standards: Maintain the premium presentation and customer experience King Living is known for while recognising the dynamic nature of an Outlet environment. You’ll ensure the showroom remains welcoming, commercially presented and ready to trade every day.
Who You Are
You’re probably not looking for another traditional showroom management role. You’re someone who enjoys building something from the ground up. You thrive in environments where every day is different, where you can solve problems, improve systems and genuinely influence how a business operates. You’re commercially minded and customer-focused, but equally comfortable reviewing inventory, working alongside Warehouse, coaching your team or finding a better way of doing something. You naturally take ownership. You don’t wait for problems to be solved—you solve them.
You’ll likely bring:
- Experience leading a high-performing retail team within furniture, interiors, lifestyle or another premium customer-focused environment.
- Strong commercial judgement with a proven ability to drive sales performance and customer satisfaction.
- Confidence balancing customer experience with operational excellence.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-moving environment.
- Strong systems capability and confidence learning inventory and warehouse management processes.
- A collaborative leadership style that builds strong relationships across Retail, Warehouse and Customer Service.
- Excellent coaching, communication and problem-solving skills.
- A practical, hands-on approach and willingness to lead by example.
Weekend work is required to suit the needs of the business. Experience within outlet retail, warehouse operations or inventory-led environments is advantageous, but not essential. What matters most is your mindset, leadership capability and desire to build something exceptional.
Why Join King Living?
- Join the Founding Team: This is a rare opportunity to help establish King Living’s first UK Outlet. You’ll play a key role in shaping the culture, operating model and customer experience from day one while helping define the future of the Outlet network as it grows.
- An Iconic Australian Brand: Since 1977, King Living has redefined furniture design through innovation, craftsmanship and timeless quality. Today, our showrooms span Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand.
- Genuine Ownership: You’ll have the autonomy to make decisions, improve processes and build a high-performing team that makes a lasting impact.
- Be Rewarded for Performance: Competitive salary, performance incentives and commission opportunities that recognise commercial success.
- Career Growth: Join a growing international business where high performers are trusted with meaningful opportunities to lead, innovate and grow.
- Employee Benefits: Employee and Family & Friends discounts, Paid parental leave, Employee Assistance Programme, a supportive, collaborative culture built on trust and respect.
About King Living: King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion, Integrity, Collaboration, Innovation. These aren't simply words—they shape how we design, lead and grow. We recruit people not only for their experience, but for their mindset, curiosity and willingness to contribute. King Living is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.
To apply for this role please complete the form below.
Showroom Management Opportunities employer: Kingliving
King Living is an exceptional employer, offering a unique opportunity to be part of the founding team for its first UK Outlet in Hemel Hempstead. With a strong focus on employee growth, competitive salaries, and a supportive culture built on trust and respect, you will have the autonomy to shape the customer experience and operational model from day one. Join a family-owned Australian brand renowned for innovation and craftsmanship, where your contributions will make a lasting impact in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Management Opportunities
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Kingliving, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Kingliving!
We think you need these skills to ace Showroom Management Opportunities
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Kingliving, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Kingliving and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Kingliving that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Kingliving
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
