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For Companies At a Glance
- Tasks: Be the friendly face of our business, helping customers with their vehicle repair needs.
- Company: Join Aberdeen’s top accident repair centre, known for prestige brands.
- Benefits: Attractive salary package and a supportive team environment.
- Why this job: Make a difference by providing exceptional service in a dynamic automotive setting.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Opportunity to grow within a respected company in the automotive industry.
The predicted salary is between 24000 - 36000 £ per year.
Kinghorn Bodyshop Blackburn, established in 1985, is Aberdeen’s leading Accident Repair Centre specialising in prestige brands such as Aston Martin, Jaguar, Landrover, Mercedes, Porsche and Suzuki.
Are you passionate about providing excellent customer service? Join Aberdeen’s leading automotive accident repair business that values integrity, excellence, and innovation. We are seeking a proactive Customer Service Advisor to be the first point of contact for our customers at our Blackburn site.
About the Role
- Greet customers onsite with professionalism and a friendly attitude.
- Handle incoming and outgoing calls, ensuring clear and effective communication.
- Update customers on the progress of vehicle repairs.
- Maintain and update systems with accurate customer and repair information.
- Provide exceptional customer support to ensure satisfaction.
What We’re Looking For
- Excellent communication and interpersonal skills.
- A customer-focused mindset with a professional demeanour.
- Strong organisational skills and attention to detail.
- Experience in a customer service role, preferably in the automotive industry.
- Proficiency with IT systems and the ability to learn new tools quickly.
An attractive remuneration package will be offered to the successful candidate. So if you have the drive and would like to be part of a winning team please contact: Simon Hogg, Kinghorn Bodyshop, Blackburn Business Park, Blackburn, AB21 0PS.
Customer Service Advisor in Blackburn employer: Kinghorn Bodyshop
Contact Detail:
Kinghorn Bodyshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Blackburn
✨Tip Number 1
First things first, make sure you know the company inside out! Research Kinghorn Bodyshop and their values. When you walk in for your interview, you’ll impress them with your knowledge about their work with prestige brands like Aston Martin and Jaguar.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident when handling calls and greeting customers with that friendly attitude they’re looking for.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer information or handled multiple tasks in previous roles. This will demonstrate your attention to detail and ability to keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the winning team at Kinghorn Bodyshop.
We think you need these skills to ace Customer Service Advisor in Blackburn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about providing excellent customer service. Share any experiences that highlight your commitment to helping customers and making their day a little brighter!
Be Professional Yet Friendly: Remember, we’re looking for someone who can greet customers with professionalism and a friendly attitude. Use a warm tone in your writing to reflect this, and don’t shy away from showing your personality!
Highlight Relevant Experience: If you’ve got experience in customer service, especially in the automotive industry, make sure to showcase it! Tell us about your previous roles and how they’ve prepared you for this position at Kinghorn Bodyshop.
Keep It Organised and Clear: We love a well-structured application! Make sure your writing is clear and organised, with attention to detail. This will show us that you have the strong organisational skills we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Kinghorn Bodyshop
✨Know the Company Inside Out
Before your interview, take some time to research Kinghorn Bodyshop. Understand their values, the brands they specialise in, and their reputation in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your proactive approach and customer-focused mindset.
✨Practice Clear Communication
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready to Discuss IT Proficiency
Since the role requires proficiency with IT systems, be prepared to discuss your experience with various tools and software. If you’ve learned new systems quickly in the past, share those examples to illustrate your adaptability and willingness to learn.
