Product Quality Manager in Southampton

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Dépôt, Castorama and Koçtaş - to life. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

As a Product Quality Manager in our Kitchen category you will ensure the development and manufacture of safe and compliant products that meet our customers' expectations in terms of quality, cost and performance.

As Product Quality Manager you will support the development and manufacturing of kitchen category products, ensuring quality, safety, performance and compliance while driving continuous improvement and customer satisfaction.

• Work with the offering and product development teams to proactively support range reviews and product development for the Kitchen Category, ensuring that quality is a key part of the process.
• Perform product benchmarking to develop product specifications.
• Review design specifications and samples to evaluate products, address construction, safety, performance, and compliance issues.
• Work with suppliers and purchasing offices to ensure that product production is feasible.
• Ensure that products will meet the required performance and durability standards offered under the warranty whilst developing precautionary statements on the packaging and product instruction manuals, as appropriate.
• Work with the Performance Feedback Analyst to actively monitor post‑sales performance.
• Analyse customer feedback to identify appropriate actions to improve product quality, reduce returns and customer dissatisfaction and incorporate these changes into new developments.
• Visit factories as appropriate to develop knowledge and understanding of production processes and support product development, including occasional trips to France.
• Support the vendor evaluation process.

• Experience in a product/component area (ideally in kitchen/furniture).
• Knowledge and working understanding of compliance requirements for the product/component area.
• Knowledge of relevant product materials and substrates.
• Previous experience in a product technology role or manufacturing environment.
• Previous experience working with overseas production sites/sourcing operations.
• Previous experience in a retail environment.

• Be Customer Focussed: I listen to our customers and colleagues. I use available data to help make decisions.
• Be Human: I do the right thing. I am respectful of others.
• Be Curious: I build and share new ideas. I try new things and share my learnings.
• Be Agile: I work in an agile way, without seeking perfection, applying the 80/20 principle. We take risks, fail fast, and adapt quickly.
• Be Inclusive: I embrace allyship and celebrate difference as a strength. I have self‑awareness and a desire to learn.
• Be Accountable: I own my actions and focus on outcomes. I understand the Kingfisher plan and how it relates to my role.

We are united by six core behaviours: Constantly improving our customer experience; acting with humanity and care; being curious; thriving on learning and thinking beyond the obvious; being inclusive; and being agile.

• Private Health Care Opportunity to receive up to family level cover with AXA.
• Kingfisher Pension Scheme Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.
• 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro‑rated for part‑time colleagues).
• Staff Discount 20% discount at B&Q and Screwfix. Eligible after 3 months service.
• Kingfisher Share Incentive Plan (SIP) Share ownership in a tax‑efficient way. Save between £10 to £150 per month.
• Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.
• Bonus Competitive bonus scheme that aligns to work level of role.
• Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period.

There are so many ways you can grow, learn, and develop here at Kingfisher. Resources and tools to help you grow. Initiatives that measure development. Find your path. Sharing is caring. Reach for the stars.

We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference.

What to expect from our application process...

• Step 1: Application Send in your application via our Kingfisher Careers website.
• Step 2: Review A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process.
• Step 3: Interview 1 You’ll then have a telephone interview/one to one conversation with a recruiter.
• Step 4: Interview 2 As you progress, you’ll be invited to attend a face to face or virtual interview.
• Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer!

Interested? Great, apply now and help us to Power the Possible.