Telesales Executive - South

The Role

Kingfisher Drinks is looking for a bright and energetic person to take sole responsibility for their Telesales function for the British Curry Channel in the South. This will include contacting and supporting both existing and prospective outlets within our core customer base with a dedicated purpose for maintaining customer service, up-selling of the Kingfisher brand and additional products and services and liaising and supporting our team of regional account managers in the British Curry Channel to help grow business in your area.

Working Hours

Calls are to be made between the hours of 15:00 – 22:00, Tuesday – Thursday.

For obvious reasons, contact during weekends would be avoided based on this being their busiest trading time, as well as on Mondays (restaurant closures) and Fridays, where outlets will be too busy to accommodate calls.

The position offers flexibility as noted in the above ‘working hours’ section and offers a maximum of 21 hours per week (3 days).

Key Objectives

General Account Management and Support: Make outbound calls to new & existing customers, supporting and educating customers on Kingfisher drinks and our wider portfolio, working closely with the account managers in the South.

Generation of a draught installation leads on brands not currently stocked: Discuss with new and existing accounts the opportunity to supply both draught and packed products from the Kingfisher drinks portfolio that are currently not listed in outlets.

Prospective Accounts: Contact a pre agreed and individually sourced list of ‘new’ accounts in your area.

Promotions/Offers/Events: Make outbound calls to new & existing customers, highlighting any current deals, relaying information on our latest brands, and discussing up and coming events i.e National curry week.

Management of POS, glassware requirements: With the help and support of the relevant account manager.

Skills & Experience

· Manage your time effectively and efficiently to meet the core objectives of the role, ensuring you can complete a full call file (500 outlets) within the quarter (3-month period)

· A Hindi, Punjabi or Bengali speaker is desirable but not essential.

· Overcoming objections confidently, and work within strict quality and adherence guidelines.

· Maintain a purpose-built CRM system and follow up on all actions created by each call

· Always maintain professional and ethical working practices

· Proactive and organized

· Willingness to learn and adopt new processes and procedures.

The Benefits and Perks

• Permanent role

• Birthday\’s off

• Company Pension

• 25 days of annual leave plus bank holidays on top

• Life assurance (paid up to four years of salary)

• Healthcare Scheme

Salary – £15,000 pa