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For Companies At a Glance
- Tasks: Engage with clients to tailor AI-driven contact centre solutions for enhanced customer experiences.
- Company: Join Kingfisher Consultancy, a leader in innovative customer experience solutions.
- Benefits: Earn up to £100,000, enjoy a pension, and work from home flexibility.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge AI technology.
- Qualifications: Degree in Computer Science and experience in pre-sales or solution consulting required.
- Other info: Dynamic role with opportunities for growth in a fast-paced tech environment.
The predicted salary is between 72000 - 120000 £ per year.
Technical Pre-Sales Consultant – Contact Centre and AI for Customer Experience
Join to apply for the Technical Pre-Sales Consultant role at Kingfisher Consultancy.
Work from home, UK-based, able to attend a weekly meeting in London.
We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role blends business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using AI technologies to improve customer experiences.
Responsibilities
- Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proofs of concepts. Create proposals including ROI analysis.
- Technical Expertise: Translate business requirements into technical specifications. Design scalable technical architectures for contact centre and AI-based customer service. Maintain knowledge of contact centre and AI trends and tools. Ensure smooth handovers from pre-sales to implementation teams.
Qualifications and Experience
- Bachelor’s or Master’s degree in Computer Science or a related field.
- Strong knowledge of AI and machine learning technologies related to customer experience (e.g., chatbots, NLP, sentiment analysis).
- Experience with Contact Centre/CX platforms and their integration with AI.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP).
- Minimum 2 years in a pre-sales or solution consulting role with a focus on AI, CX, or SaaS.
- Strong understanding of the customer journey (CX metrics, customer satisfaction, retention, and loyalty).
Benefits and Additional Information
- Salary range up to £100,000 per annum, depending on experience.
- Pension.
- Applicants must be UK-based and legally entitled to work in the UK without visa sponsorship.
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Technical Pre Sales Consultant employer: Kingfisher Consultancy
Contact Detail:
Kingfisher Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Pre Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Kingfisher Consultancy and their approach to AI and customer experience. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Prepare to explain how your skills in AI and contact centre solutions can solve real problems for clients. A clear, confident presentation can make all the difference during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Kingfisher Consultancy.
We think you need these skills to ace Technical Pre Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Pre-Sales Consultant. Highlight your experience with AI and contact centre solutions, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the job description, especially around customer experience and AI technologies.
Showcase Your Technical Knowledge: Since this role requires a solid understanding of AI and contact centre platforms, make sure to include any relevant projects or experiences. We want to see how you can translate business needs into technical solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kingfisher Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AI and machine learning technologies, especially those related to customer experience. Be ready to discuss how these technologies can solve specific client challenges and improve their CX.
✨Tailor Your Approach
Before the interview, research the company and its clients. Think about how you can tailor your solutions to meet their specific needs. Prepare examples of how you've successfully engaged with clients in the past and how you can apply that experience here.
✨Demonstrate Your Communication Skills
As a Technical Pre-Sales Consultant, you'll need to communicate complex ideas clearly. Practice explaining technical concepts in simple terms. During the interview, focus on being concise and engaging, showing that you can connect with both technical and non-technical stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of real-life situations where you've had to identify client needs and propose tailored solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
