At a Glance
- Tasks: Welcome customers and manage bookings while providing top-notch service.
- Company: Join Adams Morey, a leading name in the automotive industry.
- Benefits: Enjoy competitive salary, 30 days holiday, and employee discounts.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Be the friendly face of our dealership and make a difference every day.
- Qualifications: Customer service experience preferred; strong communication skills are a must.
The predicted salary is between 29500 - 30000 £ per year.
An exciting opportunity has arisen to join the team at Adams Morey as a
Service Receptionist at our Redbridge dealership.
The Service Receptionist is the first point of contact for customers visiting or contacting the service department.
The role focuses on delivering excellent customer service, managing bookings, and supporting the smooth day-to‑day operation of the service reception.
- Salary: £29,500 to £30,000 per annum (dependent on experience)
- Hours: Alternating weeks, i. e. average of 44.5 hours per week, 1 hour lunch break (unpaid).
- Week 1, Monday to Friday, 8.00 am to 5.30 pm
- Week 2, Monday to Friday, 7.30 am to 5.00 pm
- Every other Saturday, 8.00 am to 12.00 pm
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities
- Welcome customers professionally and provide a friendly, efficient front‑of‑house service.
- Answer incoming calls and emails, handling enquiries or directing them appropriately.
- Book service, MOT, and repair appointments accurately.
- Update and maintain customer and vehicle records on the dealership system.
- Liaise with service advisors, technicians, and parts staff to ensure effective communication.
- Manage vehicle keys and documentation securely.
- Process payments and invoices where required.
- Maintain a clean, organised reception area.
- Adhere to company procedures, health and safety policies, and data protection regulations.
- Ideal Candidate
- Previous customer service or receptionist experience preferred (automotive experience desirable).
- Strong communication and interpersonal skills.
- Confident using computer systems and telephone equipment.
- Well‑organised with good attention to detail.
- Ability to multitask and work under pressure.
- Professional appearance and positive attitude.
- Customer‑focused and approachable.
- Reliable and punctual.
- Team‑oriented with a willingness to learn.
- Calm and professional in busy situations.
- In return we’ll offer
- Employee Assistance Program
- Mental Health First Aiders within the business
- Free flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee discounts on a range of products and services including holidays, days out and supermarket shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free independent mortgage advice service
- Pension Scheme
- Salary Sacrifice (if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Career development pathways and training
- Quarterly Star Awards
Who we are
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK.
With 21 sites across the UK, Greenhous are one of the largest group across the network.
Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast.
With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
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StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist - Redbridge in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdon Wessex DAF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdon Wessex DAF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Receptionist - Redbridge in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdon Wessex DAF:Your cover letter is your chance to shine! Tell us why you want to work at Kingdon Wessex DAF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdon Wessex DAF!
How to prepare for a job interview at Kingdon Wessex DAF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
