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- Tasks: Be the go-to person for customers about vehicle servicing and repairs.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy 30 days holiday, company sick pay, and a pension scheme.
- Other info: Great career development opportunities and access to discounts and training.
- Why this job: Deliver outstanding customer service in a fast-paced automotive environment.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 26500 - 27500 £ per year.
We are seeking a motivated and professional Service Advisor to join our team in Newton Abbot. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment. Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Salary: £26,500 to £27,500 per annum with overtime (dependent on experience).
Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities:
- Act as the main point of contact for customers regarding vehicle servicing and repairs.
- Manage service bookings, job cards, and workshop schedules.
- Liaise closely with workshop technicians to ensure accurate and timely updates.
- Communicate clearly with customers on vehicle progress, costs, and completion times.
- Upsell additional services and products where appropriate.
- Ensure all documentation and compiling estimates are completed accurately.
- Maintain strong customer relationships and ensure high satisfaction levels.
Ideally we are looking for:
- Previous experience as a Service Advisor or in a similar automotive customer service role.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work under pressure in a busy workshop environment.
- A proactive and customer-focused approach.
- Basic IT skills and familiarity with dealership or service systems (preferred).
In return we’ll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship Program.
- Employee Assistance Program.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Address: Roundhead Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6UE
Service Advisor - Newton Abbot employer: Kingdon Wessex DAF
Contact Detail:
Kingdon Wessex DAF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Newton Abbot
✨Tip Number 1
Get to know the company! Research Adams Morey and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to interact with customers and technicians regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Adams Morey.
We think you need these skills to ace Service Advisor - Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service, especially in the automotive sector. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and why you’d be a great fit for our team. Keep it professional but let your personality show through!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your strong interpersonal skills. Whether it's through examples of past experiences or how you handle customer queries, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Adams Morey!
How to prepare for a job interview at Kingdon Wessex DAF
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and repairs. Familiarise yourself with common vehicle issues and how to communicate these effectively to customers. This will show that you're not just passionate about customer service but also have a solid understanding of the industry.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed customer expectations or resolved issues, highlighting your interpersonal skills.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks in a busy environment. You could share specific strategies you use to keep track of service bookings and job cards, which will demonstrate your ability to thrive under pressure.
✨Be Customer-Focused
Emphasise your proactive approach to customer service. Think of instances where you went above and beyond for a customer, whether it was upselling a service or ensuring they were kept informed throughout the process. This will resonate well with the interviewers, as they value strong customer relationships.