At a Glance
- Tasks: Be the go-to person for customers about vehicle servicing and repairs.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy 30 days holiday, company sick pay, and a pension scheme.
- Other info: Access to discounts, career development, and an award-winning apprenticeship programme.
- Why this job: Make a real difference in customer satisfaction in a fast-paced automotive environment.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 26500 - 27500 € per year.
We are seeking a motivated and professional Service Advisor to join our team in Newton Abbot. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment.
Salary: £26,500 to £27,500 per annum with overtime (dependent on experience). Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities- Act as the main point of contact for customers regarding vehicle servicing and repairs.
- Manage service bookings, job cards, and workshop schedules.
- Liaise closely with workshop technicians to ensure accurate and timely updates.
- Communicate clearly with customers on vehicle progress, costs, and completion times.
- Upsell additional services and products where appropriate.
- Ensure all documentation and compiling estimates are completed accurately.
- Maintain strong customer relationships and ensure high satisfaction levels.
- Previous experience as a Service Advisor or in a similar automotive customer service role.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work under pressure in a busy workshop environment.
- A proactive and customer-focused approach.
- Basic IT skills and familiarity with dealership or service systems (preferred).
In return we’ll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship Program.
- Employee Assistance Program.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Address: Roundhead Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6UE
Service Advisor - Newton Abbot in Devon employer: Kingdon Wessex DAF
Adams Morey, part of the Greenhous Group, is an exceptional employer located in Newton Abbot, offering a dynamic work environment where employees are encouraged to thrive and grow. With a strong focus on employee development through the DAF Academy and award-winning apprenticeship programmes, we provide generous benefits including 30 days of holiday, company sick pay, and access to numerous discounts, ensuring our team feels valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Newton Abbot in Devon
✨Tip Number 1
Get to know the company! Research Adams Morey and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to interact with customers and technicians alike. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on making a real impact at Adams Morey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Advisor - Newton Abbot in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in customer service, especially in the automotive sector, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and explain why you’re the perfect fit for our team at Adams Morey. Keep it professional but let your personality show!
Showcase Your Communication Skills:As a Service Advisor, strong communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use examples from your past roles where you’ve successfully managed customer relationships or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Kingdon Wessex DAF
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and repairs. Familiarise yourself with common customer queries and how to address them. This will show that you're not just passionate about cars but also ready to provide top-notch service.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Practice explaining complex vehicle issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like an unhappy customer or a scheduling conflict. Think of examples from your past experience where you successfully resolved similar issues, and be ready to share those stories.
✨Highlight Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be prepared to discuss how you manage multiple tasks, such as service bookings and customer follow-ups. Share any tools or methods you use to stay on top of your workload.
