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Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls.
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Aim for first-call resolution while meeting client and company expectations.
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Record accurate information from customer interactions.
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Manage challenging conversations with professionalism and empathy.
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Work towards personal and team targets to maximise income potential.
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Handle multi-channel communication effectively (email, phone, etc.).
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Follow established processes and guidelines to deliver high-quality customer service.
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Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred.
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Strong questioning, negotiating, and communication skills.
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A resilient, empathetic, and solution-oriented approach to handling sensitive situations.
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Confident telephone manner with the ability to de-escalate and resolve customer issues positively.
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Self-motivated, with a strong work ethic and the ability to meet realistic targets.
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On-target earnings (OTE) of £28k, with potential earnings exceeding £32k.
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Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings).
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Extensive training and development programs.
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Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking.
Contact Detail:
Kingdom Recruiting Team
