Collections Agent (Copy)

Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls.

Aim for first-call resolution while meeting client and company expectations.

Record accurate information from customer interactions.

Manage challenging conversations with professionalism and empathy.

Work towards personal and team targets to maximise income potential.

Handle multi-channel communication effectively (email, phone, etc.).

Follow established processes and guidelines to deliver high-quality customer service.

Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred.

Strong questioning, negotiating, and communication skills.

A resilient, empathetic, and solution-oriented approach to handling sensitive situations.

Confident telephone manner with the ability to de-escalate and resolve customer issues positively.

Self-motivated, with a strong work ethic and the ability to meet realistic targets.

On-target earnings (OTE) of £28k, with potential earnings exceeding £32k.

Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings).

Extensive training and development programs.

Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking.