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- Tasks: Engage with tenants, support participation, and enhance customer satisfaction.
- Company: Kingdom Group, a trusted organisation focused on community support.
- Benefits: Competitive salary, pension, professional development, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: SVQ3 qualification, experience in housing, and strong communication skills.
- Other info: Join a diverse team committed to eradicating homelessness and improving lives.
The predicted salary is between 37073 - 41106 £ per year.
We have 2 opportunities to join the Kingdom Group as a Customer Experience Officer:
- 1x Permanent 36 Hours Contract
- 1x Temporary 31 Hours Contract
At Kingdom Group, we're growing to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
We're looking for a passionate and people-focused professional to join our Customer Experience Team to help strengthen tenant engagement and ensure the customer voice is at the heart of everything we do.
As a Customer Experience Officer, you will:
- Work as part of the Customer Experience Team to build strong relationships with tenants and support tenant groups.
- Encourage and support customers to engage in tenant participation.
- Work closely with tenants, colleagues and stakeholders to make sure voices are heard and acted upon.
- Help shape services using feedback from surveys and complaints data.
- Monitor trends, themes and outcomes to demonstrate impact and implement learning outcomes.
- Strive to exceed customer expectations and increase customer satisfaction rates while ensuring difficult conversations are handled with empathy and professionalism.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters. We're proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We're looking for someone who has:
- A relevant qualification at SVQ3 (or equivalent) in a relevant subject.
- Preferably experience working within the housing sector.
- An understanding of GDPR and Data Protection principles, with the ability to handle personal and sensitive data.
- Experience in community engagement and tenant participation.
- The ability to organise, attend and facilitate engagement events and forums.
- Confidence in building and maintaining positive relationships with tenants and tenant groups.
- Experience in data analysis and identifying key trends.
- Knowledge or understanding of handling complex complaints.
- The ability to work in a customer facing environment, communicating effectively with both our customers and external stakeholders.
- Competence in accurately recording, maintaining and managing data on relevant systems.
Ready to Apply?
Apply through our website at: This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Monday 23rd February 2026
Interview Date: Tuesday 3rd March 2026
Anticipated Start Date: April 2026
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under 'Supporting information' on your application form.
Scottish Charity No: SC000874
Job Types: Full-time, Permanent, Fixed term contract
Pay: £37,073.00-£41,106.00 per year
Benefits: Company pension
Work Location: In person
Reference ID: REQ000760
Customer Experience Officer in Highland employer: Kingdom Support & Care
Contact Detail:
Kingdom Support & Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer in Highland
✨Tip Number 1
Get to know the Kingdom Group inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show how your passion for customer experience aligns perfectly with their goals.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Officer, you'll need to handle difficult conversations with empathy. Role-play with a friend or family member to get comfortable discussing tough topics while keeping it professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community engagement. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kingdom Group and making a difference in the community.
We think you need these skills to ace Customer Experience Officer in Highland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Experience Officer role. We want to see your passion for tenant engagement and how you can contribute to our mission at Kingdom Group.
Showcase Relevant Experience: If you've got experience in community engagement or the housing sector, shout about it! We love seeing candidates who understand the importance of customer satisfaction and can handle complex situations with empathy.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity to make a difference at Kingdom Group.
How to prepare for a job interview at Kingdom Support & Care
✨Know Your Stuff
Before the interview, make sure you understand Kingdom Group's mission and values. Familiarise yourself with their approach to customer experience and tenant engagement. This will help you demonstrate your passion for the role and show that you're aligned with their goals.
✨Showcase Your Empathy
As a Customer Experience Officer, empathy is key. Prepare examples from your past experiences where you've handled difficult conversations or resolved complaints with care. This will highlight your ability to connect with tenants and support them effectively.
✨Engagement is Everything
Think about how you can encourage tenant participation. Come up with ideas or strategies that could enhance engagement within the community. Sharing these during your interview will show your proactive approach and commitment to improving customer satisfaction.
✨Data-Driven Insights
Since the role involves monitoring trends and analysing data, be ready to discuss your experience with data analysis. Bring examples of how you've used data to inform decisions or improve services in previous roles. This will demonstrate your analytical skills and understanding of the importance of feedback.
