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- Tasks: Engage with tenants, support participation, and enhance customer satisfaction.
- Company: Join Kingdom Group, a trusted organisation dedicated to community support.
- Benefits: Competitive salary, pension, flexible work-life balance, and professional development.
- Why this job: Make a real impact in improving lives and supporting communities.
- Qualifications: SVQ3 qualification, experience in housing, and strong communication skills.
- Other info: Diverse workplace with a focus on employee wellbeing and growth opportunities.
The predicted salary is between 37073 - 41106 £ per year.
We have 2 opportunities to join the Kingdom Group as a Customer Experience Officer:
- 1x Permanent 36 Hours Contract
- 1x Temporary 31 Hours Contract
At Kingdom Group, we're growing to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
We're looking for a passionate and people-focused professional to join our Customer Experience Team to help strengthen tenant engagement and ensure the customer voice is at the heart of everything we do.
As a Customer Experience Officer, you will:
- Work as part of the Customer Experience Team to build strong relationships with tenants and support tenant groups.
- Encourage and support customers to engage in tenant participation.
- Work closely with tenants, colleagues and stakeholders to make sure voices are heard and acted upon.
- Help shape services using feedback from surveys and complaints data.
- Monitor trends, themes and outcomes to demonstrate impact and implement learning outcomes.
- Strive to exceed customer expectations and increase customer satisfaction rates while ensuring difficult conversations are handled with empathy and professionalism.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters. We're proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We're looking for someone who has:
- A relevant qualification at SVQ3 (or equivalent) in a relevant subject.
- Preferably experience working within the housing sector.
- An understanding of GDPR and Data Protection principles, with the ability to handle personal and sensitive data.
- Experience in community engagement and tenant participation.
- The ability to organise, attend and facilitate engagement events and forums.
- Confidence in building and maintaining positive relationships with tenants and tenant groups.
- Experience in data analysis and identifying key trends.
- Knowledge or understanding of handling complex complaints.
- The ability to work in a customer facing environment, communicating effectively with both our customers and external stakeholders.
- Competence in accurately recording, maintaining and managing data on relevant systems.
Ready to Apply?
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Monday 23rd February 2026
Interview Date: Tuesday 3rd March 2026
Anticipated Start Date: April 2026
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under 'Supporting information' on your application form.
Scottish Charity No: SC000874
Job Types: Full-time, Permanent, Fixed term contract
Pay: £37,073.00-£41,106.00 per year
Benefits: Company pension
Work Location: In person
Reference ID: REQ000760
Customer Experience Officer employer: Kingdom Support & Care
Contact Detail:
Kingdom Support & Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingdom Group. Understand their values and mission, especially around customer experience and community engagement. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and tenant engagement. Prepare some examples from your past experiences that highlight your skills and how you've handled difficult situations with empathy and professionalism.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for improving customer experiences shine through. Talk about why you care about tenant participation and how you can contribute to making services better based on feedback.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through! We want to see how much you care about making a difference in people's lives and communities.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands tenant engagement, so connect your past roles to what we do at Kingdom Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Customer Experience Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Kingdom Group.
How to prepare for a job interview at Kingdom Support & Care
✨Know Your Stuff
Before the interview, make sure you understand Kingdom Group's mission and values. Familiarise yourself with their approach to customer experience and tenant engagement. This will help you demonstrate your passion for the role and show that you're aligned with their goals.
✨Showcase Your Empathy
As a Customer Experience Officer, empathy is key. Prepare examples of how you've handled difficult conversations or resolved complaints in the past. Highlight your ability to listen actively and respond sensitively to customer needs, as this will resonate well with the interviewers.
✨Engagement is Everything
Think about your experience in community engagement and tenant participation. Be ready to discuss specific events or forums you've organised or facilitated. This will showcase your ability to build relationships and encourage tenant involvement, which is crucial for the role.
✨Data-Driven Decisions
Since the role involves monitoring trends and analysing data, brush up on your data analysis skills. Be prepared to talk about how you've used data to inform decisions or improve services in previous roles. This will demonstrate your analytical mindset and commitment to enhancing customer satisfaction.
